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Why game Jewel (NEW MODE) is not launching?

Albert Lee 15 Reputation points
2026-03-15T14:54:59.77+00:00

When trying to launch the game, it's just clocking .....

Windows for home | Other | Gaming

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  1. RJ 5 Reputation points
    2026-03-16T19:46:20.83+00:00

    Tried all of these and even uninstalled it an reinstalled it. Solitare works but not Jewel since the New Mode appeared.BTWthe ad works so does Bubble.

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  2. Donna Hallonquist 10 Reputation points
    2026-03-17T03:43:47.6633333+00:00

    Why is the new jewel not working? This is bs

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  3. IGYQ 19,605 Reputation points Independent Advisor
    2026-03-16T14:18:05.45+00:00

    Can you complete these steps to ensure that you are using an updated version of the game.

    1. Confirm the game is properly installed by:
      • Open Microsoft Store.
      • Search for Microsoft Solitaire Collection (which includes Jewel 2 and other casual games).
      • If an Install button is shown, select it to install. If Update is available, install the update.
    2. Launch from Microsoft Store
      • From the Microsoft Solitaire Collection page in Microsoft Store, select Play instead of using an old shortcut. This ensures the latest version is launched.

    Kindly provide an image/screenshot of that error or could be loading screen after you've completed the steps above.

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  4. IGYQ 19,605 Reputation points Independent Advisor
    2026-03-15T16:36:26.86+00:00

    Hi!

    Welcome to Microsoft Q&A forum.

    Can I get a bit mroe information like when was the last time that you played Jewel without issues? Kindly Turn off or restart your device and try to open the game again.

    Let me know after you restarted your device if the game will open.

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  5. AI answer

    2026-03-15T14:55:14.1+00:00

    Jewel (NEW MODE) is part of Microsoft Solitaire & Casual Games and is installed and updated through Microsoft Store. If it hangs on the loading/clocking screen, use these steps:

    1. Confirm the game is properly installed
      • Open Microsoft Store.
      • Search for Microsoft Solitaire Collection (which includes Jewel 2 and other casual games).
      • If an Install button is shown, select it to install. If Update is available, install the update.
    2. Launch from Microsoft Store
      • From the Microsoft Solitaire Collection page in Microsoft Store, select Play instead of using an old shortcut. This ensures the latest version is launched.
    3. Pin and use a fresh shortcut
      • With the game open, right-click (or press and hold) the game button on the taskbar and select Pin to task bar.
      • Or, on the Start menu, scroll to Microsoft Solitaire Collection, right-click the tile, and select Pin to Start.
      • Close the game and try launching again from the new pinned shortcut.
    4. Check graphics/DirectX if it still hangs
      • If the game still only shows a spinning clock and never loads, the issue may be related to DirectDraw/Direct3D or the display driver.
      • Install the latest DirectX End-User Runtimes from Microsoft.
      • Update the video driver using Windows Update.
      • If background programs (such as antivirus or utilities) might interfere, perform a clean startup and try launching the game again.

    If the problem persists after these steps, collect any error messages or screenshots and contact Microsoft support with details of the device, Windows version, and steps tried.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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