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Computer locked up

Georgia Gist 40 Reputation points
2026-03-17T15:17:16.4766667+00:00

Warning Computer Locked up

Call microsoft 855 342 0747

Is this the correct number or a Scam?

Please help

Windows for home | Other | Security and privacy
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AI answer

2026-03-17T15:17:33.4166667+00:00

The message and phone number are part of a tech support scam, not a legitimate Microsoft warning.

Microsoft error and warning messages never include a phone number to call, and Microsoft does not cold call or ask to be called from pop‑ups for unsolicited tech support.

Actions to take:

  1. Do not call the number, do not provide any personal or payment information, and do not allow remote access to the computer.
  2. Close the browser showing the “Computer Locked” message:
    • Try Alt + F4 to close the window, or
    • Press Ctrl + Shift + Esc, open Task Manager, select the browser, and choose End Task.
    • If that fails, restart the computer.
  3. After restart, open the browser and clear its cache.
  4. Report the scam to Microsoft at https://www.microsoft.com/reportascam.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

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Answer accepted by question author

David-M 112.3K Reputation points Independent Advisor
2026-03-17T15:55:24.3066667+00:00

Hi. I'm David, and I'm happy to help you.

This phone number is a scam. Microsoft does not include phone numbers in error messages or warnings, and any pop‑up urging you to call is a fraudulent attempt to steal personal or financial information. Do not call this number. Close the pop‑up and run a trusted security scan instead as a precaution.

To better understand how these scams work and how to protect yourself, see this official Microsoft article:

https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

Feel free to ask any questions you may have.

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  1. Georgia Gist 40 Reputation points
    2026-03-17T17:10:27.6166667+00:00

    accepted today

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  2. Georgia Gist 40 Reputation points
    2026-03-17T17:09:31.5566667+00:00

    Both answers solved the problem

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