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Various problems connecting to apps, error 4wp0s

Leonardo 20 Reputation points
2026-03-19T11:42:55.13+00:00

Hello,

I am having problems connecting to onedrive account, installing outlook mail app, and signing in to microsoft store. Maybe theses issues are related ?

  • I recieve an error message when trying to connect to onedrive account :

Correlation Id: 3278c0f2-ddf8-46e1-bb3a-b5d66328962a

Timestamp: 2026-03-19T11:36:06.000Z

DPTI: 2d79d2d160d3a672528808a0f357ad59fd86850b36ab10020842768479fd6d1d

Message: An unexpected error occurred.

Tag: 4wp0s

Code: -2146893805

  • When trying to sign in to microsoft store, it opens a window with "lets get you signed in". I clock continue, the window closes and I'm back to store page not signed in.
  • when trying to install outlook mail from the store, it says "something went wrong"

Please help

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author

TaoLi 80,705 Reputation points Independent Advisor
2026-03-19T12:25:56.9166667+00:00

Hello,

Error code -2146893805 corresponds to 0x80090013; Microsoft's error reference defines this as NTE_BAD_PROVIDER / Invalid provider specified. This typically indicates an anomaly involving the authentication provider, key container, or login cache.

https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/705fb797-2175-4a90-b5a3-3918024b10b8

You can use the "Fix problems using Windows Update" option to reinstall the current version of Windows.

This process:

  • Reinstalls the same version of Windows currently installed on your PC
  • Repairs system files and components
  • Retains your apps, files, and settings

“设置 - 系统 - 恢复”的屏幕截图。

https://support.microsoft.com/windows/%E9%80%9A%E8%BF%87%E9%87%8D%E6%96%B0%E5%AE%89%E8%A3%85%E5%BD%93%E5%89%8D%E7%89%88%E6%9C%AC%E7%9A%84-windows-%E4%BF%AE%E5%A4%8D%E9%97%AE%E9%A2%98-497ac6da-7cac-4641-82a5-f50398d879a0

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