Workday - Whataburger

Try these steps to resolve sign-in issues to Workday using Microsoft:

1. Confirm the correct sign-in portal
   • If Workday is accessed through the My Apps portal, make sure the address is correct: https://myapps.microsoft.com or your organization’s customized URL (for example, https://myapps.microsoft.com/contoso.com).
   • If you see an error about using a personal Microsoft account, try signing in with your organization’s domain or tenant ID using:
     • https://myapplications.microsoft.com?tenantId=your_domain_name
     • https://myapplications.microsoft.com?tenant=your_tenant_ID
2. Check password and account status
   • Ensure the work or school password is correct and not expired. If needed, reset it using the self-service option described in Reset your work or school password.
3. Check two-step verification / Authenticator
   • If multiple failed attempts were made, Microsoft Entra multifactor authentication may temporarily block sign-in as a security measure. Wait and try again later, or use a different MFA method if one is configured (for example, SMS instead of the Authenticator app).
   • If there is no alternative MFA method and sign-in is still blocked, contact the organization’s IT administrator or Help desk and ask them to:
     • Review Microsoft Entra sign-in logs for the account.
     • Reset or re-register multifactor authentication for the user.
4. Browser and device checks
   • Clear the browser cache and cookies, then try again.
   • Add the My Apps portal URL to Internet Properties > Security > Trusted sites if accessing Workday via My Apps.
5. If still unable to sign in
   • Contact the organization’s Help desk or IT administrator and provide:
     • The exact error message shown when trying to sign in to Workday via Microsoft.
     • Whether the failure happens before or after MFA/Authenticator prompts.
   • If the account is part of a business tenant and the only administrator is locked out due to MFA, the admin must contact Microsoft Support (Data Protection team) via the regional customer service phone number so they can verify identity and reset MFA.

References:

• Troubleshoot problems with the My Apps portal
• Common problems with two-step verification for a work or school account
• I cant log in to my business account because it is requiring Authenticator app which I do not have - Microsoft Q&A
• I have a Micrsoft business account and I am the admin and the only user registered under this account. I can't log in because i have replaced my phone and the authenticator doesn't work. - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A