Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
Can you please check the System logs on the PC so I can further examine the root cause of the issue?
To share the System logs, please follow the steps in the link below:
Press the Windows key + X, then select "Event Viewer"
Click the drop-down of "Windows logs"
Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK
On the right pane, click "Save Filtered Log File As..."
Save the System logs file to your desktop and share it by following the steps from the link:
https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07
Note: You can also use your preferred cloud storage to upload and share the logs.