Trouble with bluetooth headphones with Teams

Question

Trouble with bluetooth headphones with Teams

Martin Belzile 5

Since a few months ago I cannot use bluetooth headphones with Teams. I tried with Jabra headphones and with Airpods and I get crackling sounds in both cases. I find no issue using those headphones with other apps (running Windows 11) and I can use wired speakers/the microphone on my camera when I want to use my desktop computer to make a Teams call; and i can use both bluetooth headphones with Teams on another platform (iPad&iphone). But for whatever reason I cannot use these headphones on Teams on my desktop.

Am I the only one?

1 answer

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Answer 1

Anonymous

Hi

Do you have the same problem in the web client?

If the Bluetooth Low audio quality issue only occurs with desktop clients, it may be due to speakerphone on Windows 11.

You can try disabling speakerphone in your system:

Step 1: Open Settings & Click On Bluetooth & Devices.

Step 2: Click On "View More Devices".

Step 3: Click On "More devices and printer settings"

Step 4: Double Click on the audio device.

Step 5: Click on the Services Tab.

Step 6: Uncheck the Hands-free Telephony.

For more details, please refer to this link:

https://answers.microsoft.com/en-us/windows/forum/all/fix-for-low-bluetooth-audio-quality-due-to-hands/70b611be-2d69-4696-9071-93f5eb0881fd

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Anonymous

2023-06-16T08:12:31.3066667+00:00

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Anonymous

2023-06-27T08:32:22.59+00:00

Hi @Martin Belzile

I am checking the status of this case. Please let us know if you would like further assistance.
Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thank you for your understanding and patience!
Chad Pryor 0 Reputation points

2023-07-31T14:11:58.91+00:00

I had this same issue, and this modification to the device settings to uncheck hands free telephony from the services configuration solved my issue.
Patrick Counihan 0 Reputation points

2023-08-10T00:24:41.57+00:00

There is no "Services" tab when I follow your steps
Chad Pryor 0 Reputation points

2023-08-10T13:13:22.9+00:00
@Patrick Counihan it looks like some of the settings have moved in the UI since the last person posted, try this:

Settings

Bluetooth & other devices

Related Settings > Devices and printers

3a. Presents a list of devices (i.e. headset)

Right click your headset

Select Properties

Select Services (tab #3)

Under Bluetooth Services > De-select Handsfree Telephony

7a. All other 3 options [x] while Handsfree Telephony is [ ]

Should be good to go.
Vlachakis Christos 0 Reputation points

2024-02-06T18:07:21.67+00:00

it worked for me

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Trouble with bluetooth headphones with Teams

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