Hi,
It depends on the software included with the device. You can check in the Microsoft Store > Library > click on the Sort & Filter tab and uncheck the option "Show only installed products" if it's an appx file, and see if the software is there.
If it's desktop software, in that case, if it's not identifying it as installed, you'll need the files to reinstall the software.
It depends on the application; some work without installation.
Could you tell me the name of the application?
Now, if it is recognized as installed > access the Start menu > Settings > Apps > Installed apps, click on the ... > see if there's a "Modify/Change" option to start setup and have the repair option.
Thanks