can't find scanner on windows

Try these steps to get the scanner working on the new Windows computer.

1. Make sure the scanner/printer is connected and powered on

• If it is a USB scanner: plug the USB cable into the new PC and turn the device on.
• If it is a network/wireless/Bluetooth scanner: ensure it is connected to the same network/SSID as the PC and turned on.

2. Add the scanner in Windows (local USB)
3. Connect the scanner via USB and turn it on.
4. Select Start > Settings > Devices > Printers & scanners. Or use this shortcut: Open Printers & scanners.
5. Under Add printers & scanners, select Add a printer or scanner.
6. Wait while Windows searches. When the scanner appears, select it and choose Add device.
7. After installation, confirm it shows under Printers & scanners.
8. Add the scanner in Windows (network/wireless/Bluetooth)
9. Ensure the scanner is on and connected to the network.
10. Select Start > Settings > Devices > Printers & scanners. Or use: Open Printers & scanners.
11. Under Add printers & scanners, select Add a printer or scanner.
12. Wait for Windows to find network scanners. When yours appears, select it and choose Add device.
13. If it does not appear, select The printer that I want isn't listed and follow the wizard to add it manually.
14. Verify Windows sees the scanner
15. With the device turned on, go to Start > Settings > Devices > Printers & scanners.
16. Confirm the scanner (or its printer name) is listed.
17. If it is a multifunction printer, select it, choose Manage, and check the drop-down for an entry prefixed with Scanner: to confirm the scanner part is installed.

If the scanner still does not show, disconnect it, restart the PC, reconnect the scanner, and repeat the add steps above.

References:

• Install and use a scanner in Windows