my wireless mouse is not working. how do i fix it?

Try these steps in order on Windows 11:

1. Check power and batteries
   • Make sure the mouse power switch is ON.
   • If it uses batteries, install fresh batteries and ensure they are inserted in the correct direction.
   • If it is rechargeable, connect it to its charging cable or dock and let it charge. If a charging light turns red or flashes red, disconnect, turn the device off, remove the batteries, wipe them with a clean soft cloth, wait 10 seconds, reinstall them, turn the device on, and try charging again.
   • If charging via USB, try a different USB port (prefer ports on the back of the PC) or a different power outlet if it uses an AC adapter.
2. Check the USB receiver and ports
   • Unplug the USB wireless receiver from the PC, wait about 10 seconds so Windows can unload the driver, then plug it back in.
   • Try a different USB port on the PC.
   • If using a USB hub, docking station, KVM switch, or port replicator, bypass it and plug the receiver directly into a USB port on the PC (preferably on the back of the computer).
   • Inspect the receiver and USB ports for visible damage.
3. Check for dirt or obstructions
   • Make sure there is no dirt blocking the mouse sensor on the bottom.
   • If the mouse has a battery compartment, open it and check for obstructions or corrosion; clean if necessary.
4. Reset or resync the wireless connection
   • Look on the bottom of the mouse for a Reset or Connect button and press it to reset the wireless connection.
   • Some receivers also have a Reset button; press it if available.
   • If the mouse has a sync button, press it to resync with the receiver (this may change the wireless channel).
5. Reduce interference and adjust receiver position
   • Move the receiver to a slightly different position (for example, turn it on its side or use a different USB port) and test again.
   • Keep the mouse and receiver at least 3 feet away from other wireless devices (cordless phones, cell phones, other wireless mice/keyboards) and at least 8 inches away from electrical devices.
   • Avoid placing the mouse or receiver directly on metallic surfaces or near long metal objects or cables; keep about 3 feet distance from such objects.
6. Basic Windows checks
   • If possible, test the mouse on another PC. If it works there, the issue is likely with the original PC’s ports or configuration.
   • If another mouse works on the same PC and port, the issue is likely with the original mouse or its receiver.

If the mouse still does not respond after these steps, the device or its receiver may be faulty and may need repair or replacement.

References:

• Mouse and keyboard problems in Windows
• Your wireless mouse or keyboard does not respond or you receive a “The wireless <device name> signal quality is low” error message