Can't see "Other Users" button on the bottom left of the logon screen

I tried everything in the AI slop. If I add a local user then it shows up as an option. I need to select other user to login with a Microsoft account. So there is no option on the login screen for a Microsoft account and my work account says not a Microsoft account when trying to add in the accounts section. Symptoms on my desktop Windows 11 Home (updated) and laptop Windows 11 Pro (updated)

I tried all this several times on more than one computer. Is there anyone at Microsoft that can assist when this path is worthless?

On Windows 11, the ability to choose “Other user” or switch accounts at the sign-in screen can be removed by policy or registry settings. To restore it, check the following areas.

1. Check if “Switch user” is disabled by policy

If the Switch user button is disabled, the option to sign in as a different user will not appear.

1. Open Local Group Policy Editor (Win+R → gpedit.msc).
2. Go to Computer Configuration → Administrative Templates → System → Logon.
3. Look for any settings that hide or restrict logon UI, especially:
   • Hide entry points for Fast User Switching
   • Any custom policies that remove logon UI elements.
4. Set these to Not configured (or Disabled if the description says “enable to hide”).
5. Close the editor and restart the PC.

If using a custom logon configuration (common on locked-down or kiosk-style systems), the Switch user button can also be disabled via registry:

• The Custom Logon feature can disable the Switch user button on the Ctrl+Alt+Del screen. If that is in use, ensure the setting for Disable the Switch user button is not applied.

2. Use Ctrl+Alt+Del to switch users

Even if the bottom-left list is missing, switching users may still be possible:

1. At the sign-in screen, press Ctrl+Alt+Del.
2. If a Switch user option appears, select it and then choose or enter the other account.

If the Switch user button has been disabled (for example by Custom Logon configuration), it will not appear until that policy/registry setting is reverted.

3. Try “Other user” explicitly

If there is no visible list of accounts but an Other user option is present:

1. Select Other user.
2. Manually enter the username and password of the account that should sign in.
3. Restart and use Safe Mode to test

If policies or drivers are interfering with the sign-in UI, Safe Mode can help verify:

1. At the sign-in screen, hold Shift, select Power → Restart.
2. After restart, select Troubleshoot → Advanced options → Startup Settings → Restart.
3. Press 5 (or F5) for Safe Mode with Networking.
4. On the Safe Mode sign-in screen, check whether multiple users or Other user are available.

If accounts appear correctly in Safe Mode but not in normal mode, a policy or third-party software is likely hiding the UI in normal boot.

5. Verify accounts exist and are enabled

Once signed in with any admin account:

1. Open Settings → Accounts → Other users (or use the shortcut: ms-settings:otherusers).
2. Confirm that the additional accounts exist and are not removed or disabled.
3. If needed, add a new local or Microsoft account and then sign out to see if it appears on the sign-in screen.

If none of the above restores the “Other Users”/Switch user UI, the device may be using a locked-down configuration (for example, kiosk or custom logon) that must be reverted by undoing those policies or registry changes.

References:

• Custom Logon
• Troubleshoot Problems Signing In to Windows
• Manage User Accounts in Windows