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OneCore-DeviceAssociationService - Error ID 3502, please improve the error message

Wout de Zeeuw 0 Reputation points
2026-04-03T12:10:42.5466667+00:00

Hi,

I have a computer with Windows 11, and every 2 seconds a log message appears in the event log from OneCore-DeviceAssociationService with Id 3502. There are numerous posts on the internet with tips with random things you can try to fix this.

But my request is this: please just improve the error message itself, so we can actually see what or which device is causing the problem, and we don't spend hours and hours on trying random things.

Right now it just says (in Dutch): "Apparaat onkoppelen (ontkoppelen) is mislukt.", which translates to "Failed detaching (or removing) device".

I don't want to experiment with random device driver updates and such, some devices on my machine are very tricky to setup, and everything is working like it should, so I don't want to break anything.

Windows for home | Windows 11 | Devices and drivers
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  1. Wout de Zeeuw 0 Reputation points
    2026-04-09T12:21:42.6266667+00:00

    Well, the problem is that a logging entry is created with the same error every 1 or 2 seconds. So even if there is no real problem, it completely destroys the logging, because all other useful log messages are flushed out by this flood of logging.

    It is being logged at maximum every 2 seconds. So in 1 hour that is 30 x 60 = 1800 log messages. In 24 hours it's 43000 log messages. So in 1 day you can't even see anything in the logging anymore, because it's full of this message.

    I've checked all the possibly related messages, but there's nothing that points to a problem source that I can investigate. And I'm a seasoned software developer, unable to diagnose this issue. Imagine what a regular computer user's chances are of diagnosing this.

    The error message should simply be improved: it should either clarify that there is no real problem, and then it shouldn't be an error level message, but a warning, and even then it should identity the source device, or if there is a real problem, it should also make note of the device causing the issue. So my request is to relay this to the software developers that built this and improve the error message, and also do something about the frequency of the error message. Like if this is a problem at some point in time, why is there a need to log the exact same thing 2 seconds later?

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  2. Angelique Pioquinto 1,195 Reputation points Independent Advisor
    2026-04-03T16:33:01.5366667+00:00

    Hi Wout,

    Thank you for posting your question here!

    This error means Windows is trying to remove or clean up a device, but it does not say which one. This happens a lot on Windows 11 and usually does not mean something is actually broken. If all your devices are working fine, it is often just a noisy log entry. Before changing drivers or settings, you can check this first:

    Check associated warnings

    1. In Event Viewer, expand Applications and Services Logs
    2. Microsoft
    3. Windows
    4. DeviceAssociationFramework
    5. Operational (Look for warnings or errors around the same timestamp. These sometimes include a device instance ID even when Event 3502 does not.)

    Also, think about devices you used before like old Bluetooth devices, USB devices, or virtual devices that are no longer connected. If there are no real problems you can see or feel, it is safest to leave the system as it is and treat this as a logging issue rather than a real device error.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thank you and I appreciate your effort.

    Regards,

    Angelique P.

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