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My Hotmail is now in Vietnamese

Grosser144 0 Reputation points
2026-04-14T20:26:22.4766667+00:00

Someone from Vietnam has hacked my Hotmail account and changed all the settings to Vietnamese. I quickly changed my password and I can still access my account and read my emails, but everything else is in Vietnamese, including everything when I click the settings gear icon. I can't even check my junk file for good emails because I don't know which one it is. HELP!

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. EmilyS726 236.8K Reputation points Independent Advisor
    2026-04-14T21:31:37.42+00:00

    Hello,

    Can you go to www.outlook.com, click on the gear icon on the upper right, and use this screenshot to guide you to change the language back.

    Outlook Language

    Then I strongly recommend that you go through this list of items to review and make sure your account is secured.

    Please complete these steps on a computer, not on a smartphone or tablet.

    ====================

    First, go to https://www.outlook.com and sign in.

    Click the gear icon in the top right corner to open Settings.

    Under Mail, review the following areas:

    Rules

    If any rules are listed, delete all of them.

    Conditional formatting

    If anything is set up there, delete it.

    Forwarding and IMAP

    If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

    Junk

    Review Safe sender and blocked list. If you don't recognize any, remove them.

    After that, exit Settings and return to outlook.com.

    Open the To Do section by clicking the blue checkmark icon on the left side. Delete anything there that was not created by you.

    ====================

    Go to https://account.live.com.

    Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.

    Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.

    ====================

    Please also do the following in Security section

    Change your password

    Enable two-step verification

    ====================

    Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.

    =======================

    Then go to Security > Manage how I sign in and make sure all contact information belongs to you.

    On that same page, scroll down to App passwords and remove any existing app passwords.

    Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.

    ====================

    In addition, this problem can sometimes be caused by a malicious script or infection on one of your devices.

    Are you using a Windows computer to check email? Do you use an email app such as Outlook Classic or New Outlook?

    If so, please open the app and remove the account from the app settings.

    Then go to the Microsoft Safety Scanner download page:

    https://learn.microsoft.com/defender-endpoint/safety-scanner-download

    Download the 64-bit version, run a full scan, and let me know what the final results say.

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