Hi all,
I've already written in this thread several times, and months ago I mentioned the Linux solution for using older firmware.
Since October, I've exchanged several messages with support, and I'll share one of them here... I literally told them they've DELIBERATELY CONDEMNED OUR DEVICES TO OBSOLESCENCE.
None of us can afford such negligence and lack of response in our jobs. We'd all be out of work if we allowed this kind of carelessness.
But it seems you can work at Microsoft and be completely incompetent and still get paid.
This afternoon I'll send them my resume to see if I can help you with our problem from within.
Thank you very much for sharing the problem, and let's hope someone in the organization takes responsibility for our Go 3 devices.
From: Jesús González Díez <******@hotmail.com>; Received: Thu Oct 16 2025 22:18:00 GMT+0800 (Australian Western Standard Time) To: ******@microsoftsupport.com; Subject: RE: 7089082444 | Microsoft Surface Technical Support - DoNotEdit:7089082444
Hello,
I guess you can waste your time, but I can't.
I've already told you it's not an operating system issue.
You're talking to someone with over 30 years of support on multiple systems.
I've given you plenty of evidence... if you want more, I have more... I already told you that if you put another boot medium in, it takes the same amount of time... it's the sequence until it boots... not the OS.
You'll learn from this... but don't try to be right.
It's in your firmware. Are you going to fix it?
If you're going to fix it, do it soon.
Regards….