How to resolve this update issues ?

Use these steps in order; test Windows Update after each major step.

1. Verify power and internet

• Make sure the PC is plugged in and has a stable internet connection.
• Go to Start > Settings > Network & Internet > Wi‑Fi and confirm it is connected.

2. Confirm administrator access

• Ensure the signed‑in account has administrator rights, because some updates require this.

3. Disconnect unnecessary hardware

• Unplug external drives, docks, and other non‑essential USB devices.
• Try Windows Update again.

4. Clear the Windows Update cache
5. Press Win + R, type services.msc, press Enter.
6. Find Windows Update, right‑click, Stop.
7. Open File Explorer and go to C:\Windows\SoftwareDistribution.
8. Delete all files and folders inside SoftwareDistribution.
9. Go back to Services, right‑click Windows Update, choose Start.
10. Reopen Settings > Update & Security > Windows Update and check for updates.
11. Rename SoftwareDistribution and Catroot2 folders (deeper reset)
12. In the taskbar search, type command prompt.
13. Right‑click Command Prompt, choose Run as administrator, select Yes.
14. Run these commands one by one, pressing Enter after each and waiting for completion:

        net stop bits
        net stop wuauserv
        ren %systemroot%\softwaredistribution softwaredistribution.bak
        ren %systemroot%\system32\catroot2 catroot2.bak
        net start bits
        net start wuauserv
    

15. Close Command Prompt and restart the PC, then try Windows Update again.
16. Check date, time, and free space

• Go to Start > Settings > Time & language > Date & time.
  • Turn on Set time automatically and, if available, select Sync now.
• Ensure enough free disk space: at least 16 GB free for 32‑bit or 20 GB for 64‑bit Windows.

7. Run the Windows Update troubleshooter
8. Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
9. Run Windows Update and follow the on‑screen instructions.
10. Restart to apply pending updates

• If updates install but remain pending, select Start > Power > Update and restart or Update and shut down to complete installation.

If Windows Update still shows “Something went wrong” after these steps, perform a clean restart (clean boot) to rule out software conflicts and try Windows Update again.

References:

• Troubleshoot problems updating Windows