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Unable to register for AI 900 exam

Dimple R 20 Reputation points
2026-04-17T04:50:34.3533333+00:00

Unable to register for AI 900 exam, getting the below error, can you please help

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Julian Sharp 25,461 Reputation points
2026-04-17T10:08:46.01+00:00

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  1. Andreas Baumgarten 132K Reputation points MVP Volunteer Moderator
    2026-04-17T07:07:12.87+00:00

    Hi @Dimple R ,

    Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.

    Maybe one of the links is helpful:

    Microsoft Training & Certification is supported on their own platform:

    Microsoft Credentials Support / Learning

    Please create your support request there and the Microsoft Learn/Cert staff will assist you.

    Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program

    Pearson VUE Support:

    Pearson VUE - Customer Service

    Pearson VUE - Chat

    Certiport Support

    Certiport Technical / customer support

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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  2. AI answer

    2026-04-17T04:50:48.8033333+00:00

    Use the standard registration flow for AI-900 and, if the error persists, contact certification support.

    1. Go to the AI-900 exam page from the certifications site (for example, via the AI-900 study guide’s “How to earn the certification” link) and use the Schedule exam button instead of navigating directly to examregistration.microsoft.com.
    2. When prompted, sign in with the Microsoft account associated with the certification profile and complete the required profile details (legal name, address, phone, contact email). Then continue to Pearson VUE to finish scheduling.
    3. If the registration page still fails to load or shows errors, raise the issue with Microsoft Certification Support so they can check the account and registration backend.

    For any scheduling issues that cannot be resolved with the above steps, use Microsoft Certification Support; a moderator will respond and help with exam registration problems.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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