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When trying to login to my email account, Windows password manager asks for a 6 digit code. I only have a 4 digit code. I do not know where to get this 6 digit code.
There is no method shown on screen. There is only the authoritarian demand for a 6 digit code.
Hello
Do you mind sharing a screenshot so that I can understand the context a bit better?
It sounds like it might be looking for authentication code instead, and looks to be for a work/school account.
Again, a screenshot can help clarify this. Thanks!
I can still everything.
This is my last comment posted under your screenshot:
Does it allow you to access here:
edge://settings/autofill/passwords
And then search for the Microsoft account record, see if you can get to view it. If so, delete it.
Then when you sign in again, have it prompt you to save it again.
Sorry, I can't find microsoft account record under passwords and I don't understand what you're asking me to do.
For example, search for microsoft, see if you have microsoft.com, or search for outlook.com, or live.com, see if you have those records. If so, click into it, and delete.
I understand now, but I don't think I should do that. Won't that delete those passwords from my password manager? I don't know what that'll result in.
Yes, the goal is to delete the saved password record for this site specifically, as it works fine for facebook, on the same password manager, so it seems the issue is specific to the record itself.
So I would like to see if deleting it will eliminate the issue. You will be prompted to save it again when you use the website again.
I deleted the password for microsoft login from the record, but the email login page still asks for the six digit code.
I wasn't prompted to save my password again, as it immediately asks for the six digit code.
I'm going to sleep now. Thank you very much for all of your time and effort in trying to help me. Will you try again tomorrow evening?
No problem.
When you try again tomorrow, go to Windows Settings > Accounts > Passkeys, search for anything related to Microsoft and this account, delete it.
See if this is still happening then after that.
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Here is the image. The text is in dutch, however, so I don't know how useful it will be to you. Thank you for taking an interest.
It's asking for a pin code for password manager.
Yes, it is indeed asking for Windows PIN.
Can you try resetting your PIN via Windows Settings > Account > Sign in options?
See if it changes after you reset it?
I tried that. But it won't accept the new pin. I don't think it's asking for that particular pin code (windows hello)
what browser is this? Edge or Chrome?
My windows hello pin had 4 digits. I reset it to have 6 digits to try if the password manager would accept that, but it didn't. So I changed it back to 4 digits.
It seems to me that it is asking for the pin code to the password manager itself, whatever that is. I remember having to select a 6 digit code to access my email account one day, but it simply accepted the first four digits of that code. So I simply used the four digits and I since forgot the last two digits of that code. Dumb.
It's the edge browser. But when I go to chrome it also asks for the six digit code. It's fine on my phone though. I can just log in with my old password on my phone.
I only have chrome on my phone. When I select forgot my pin code on that window, it says I can alter my pin code on another device with access to passwords if I go to edge settings - passwords - alter pin for Microsoft password manager. But I'm afraid to install edge on my phone now, because I fear it will develop the same problem.
Can you paste this to the Edge address bar to open the settings page
edge://settings/autofill/passwords/settings
Then use this selection instead, then restart Edge. I would like to know if it is still asking for it:
It's still asking for the six digit code.
I closed all windows and restarted my computer.
Interesting.
Do you have another website where you have saved password, can you try to log in there with the saved password, I would like to know if it also asks for the 6-digit code.
I'm downloading google chrome to see if it asks for the same password. I thought i used chrome before but i was mistaken.
I need to know if it is asking for the same if you are on a different website (not microsoft's) trying to access saved password.
Also, is there another user on this computer? Is your user the admin user?
There is no other user. I'm the admin user.
Ok, but I still need to know if it asks for pin if you are trying to access saved password for a different website, for example, facebook, amazon, etc
Facebook doesn't ask for the six digit code. Neither does google chrome ask for it now i downloaded it. At least now i can access my emails on my laptop with chrome. I would still like this problem solved, but at least i can access my emails on my laptop now.
Are you saying Facebook when using Edge doesn't ask?
Yes. Facebook on edge doesn't result in a demand for the six digit pin code.
Thanks for confirming.
Can you go to this settings address: edge://settings/reset
Restore everything to default. Then restart Edge, and see if it still does the same.
Sadly it still asks for the six digit code.
It still asks for the six digit code.
It's still asking for the six digit code.
Does it allow you to access here:
edge://settings/autofill/passwords
And then search for the Microsoft account record, see if you can get to view it. If so, delete it.
Then when you sign in again, have it prompt you to save it again.
AI answer
The 6‑digit code prompt is for Microsoft account verification (two-step verification/MFA), not for the 4‑digit Windows PIN. A 6‑digit verification code is sent to one of the security methods on the Microsoft account (email, phone, or authenticator app). Use these steps to get the correct 6‑digit code:
If the code message does not arrive:
If none of the listed security options work or are accessible, sign in to the Microsoft account Security basics page and select Update info to choose a method that works or I don't have any of these to replace security info and follow the recovery flow.
References:
