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issues with my email account

David Dubois 20 Reputation points
2026-04-19T22:56:02.3066667+00:00

I am writing to report a serious and ongoing issue with my primary Microsoft email account ****@VERIZON.NET]), which I have used since its inception. I no longer receive emails from certain senders, including vendors and financial institutions. As a result, some have resorted to contacting me via postal mail, which indicates that my email address is not functioning reliably.

This situation is urgent and has already caused significant inconvenience. Despite multiple attempts to resolve the matter, the issue remains unresolved. I have been forced to temporarily switch to a Gmail account to maintain communication, but this is not a viable long-term solution.

I require immediate assistance to diagnose and correct this problem so that my email account can be restored to full and reliable functionality. Your prompt attention to this matter is critical and greatly appreciated.

Sincerely,

David Dubois

Mod has removed all PII

Windows for home | Other | Email and communications
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  1. EmilyS726 231.6K Reputation points Independent Advisor
    2026-04-19T23:30:43.1533333+00:00

    Hi David,

    If your email address is VERIZON.NET, this is not an address serviced by Microsoft. While you use it as alias for your Microsoft account, it is simply a username for your Microsoft account, but the actual email service is still with whoever provides email service for VERIZON.NET. I think it is aol.com or yahoo?

    How do you normally check your emails for this address? Do you use an email client app, or do you check directly on the web interface?

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  1. Q&A Assist
    2026-04-19T22:56:16.42+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Follow these steps to troubleshoot not receiving email from specific senders in a Microsoft/Outlook.com mailbox:

    1. Confirm the account is active and not blocked
    • If sign-in issues occur, use the Microsoft account sign-in helper: https://go.microsoft.com/fwlink/?linkid=2235852.
    • If the account might be temporarily blocked due to unusual activity, follow the steps in Unblock my Outlook.com account to restore normal mail flow.
    1. Check storage limits
    • If Microsoft cloud storage or mailbox is full, new messages cannot be received and senders may get bounces.
    • Check mailbox storage using the storage link in the article "Can't send or receive email in Outlook.com" and free space by deleting large or unneeded items.
    1. Check for hidden rules or redirects
    • Sign in to the mailbox via Outlook.com.
    • Open Settings → Mail → Rules (or similar Rules/Inbox rules section).
    • Look for any rules that:
      • Move messages to unexpected folders (e.g., RSS Feeds, Archive, Deleted Items), or
      • Delete or forward messages automatically.
    • Disable or delete suspicious or unknown rules. A similar issue was resolved when a hidden rule was diverting all new mail to the RSS feed.
    1. Verify aliases and address validity
    • If the address was ever changed or removed as an alias in a Microsoft account, it may now be invalid and unable to receive mail.
    • Review the guidance in Add or remove an email alias in Outlook.com. If an alias was removed, it is permanently deleted and cannot be restored to receive mail again.
    1. Check for specific error messages from senders
    • Ask one affected sender (for example, a financial institution) to share the exact bounce/error message they receive when emailing the address.
    • If they see an error like "The recipient server did not accept our requests to connect", the address may need to be updated per the alias guidance in the Outlook.com article.
    1. Validate Microsoft account security
    • If there are sending issues or account validation problems, follow Microsoft account security info & verification codes to ensure security info is correct and the account is fully validated. This can affect the ability to send/receive mail reliably.
    1. Use Microsoft’s interactive troubleshooter
    • Run the Outlook.com interactive troubleshooter from the Start link in the "Can't send or receive email in Outlook.com" article to step through automated checks for account and delivery issues.
    1. Contact Outlook.com support
    • While signed in to Outlook.com, select Help on the menu bar, enter the issue (for example, “Not receiving emails from some senders”), and follow self-help.
    • If the problem persists, scroll down to Still need help? and choose Yes to reach support.
    • If sign-in is not possible, use the separate link provided for users who cannot sign in.

    If the affected address is hosted by Outlook.com but used as a non-Microsoft domain (such as a Verizon.net address that was previously migrated or connected), the same Outlook.com troubleshooting, storage, rules, alias, and support paths still apply.

    References:

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