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Malware detected via microsoft edge

charles chesna 0 Reputation points
2026-04-21T19:22:28.8733333+00:00

I have a microsoft 365 account and cant seem to get a tech support callback??

Microsoft Edge | Website issues | Windows 11
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  1. John Jefferson Doyon 69,380 Reputation points Independent Advisor
    2026-04-21T20:10:16.68+00:00

    Hi, I'm John! I will help you with this.

    When you say “malware detected via Microsoft Edge”:

    1. What exactly did you see? A pop-up, warning page, or notification?
    2. Did it come from Edge itself or from a website?
    3. Are you able to open Windows Security (Defender)?

    If you haven't tried anything yet please start by:

    If you're experiencing scam pop-up, try this:

    • Press Ctrl + Shift + Esc to open Task Manager.
    • Look for Edge
    • Click it, then choose End Task.

    If that doesn’t work:

    • Press and hold the Power button for about 10 seconds to force shut down.
    • Turn the PC back on after 30 seconds.

    After restarting:

    • Open your browser.
    • If it asks to restore previous tabs, choose No.
    • Clear your browser history and cache.

    Run a full antivirus scan on your computer using Windows Security and any third-party antivirus software you have.


    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards, John J.D.

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