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lost my Minecraft purchase

Naglis 0 Reputation points
2026-04-22T13:22:12.87+00:00

Hello, after a year i tried to login into my Microsoft account where i bought Minecraft, but then i saw that the game's gone. Also, when i tried getting in, it showed that my account got deleted.

Windows for home | Other | Gaming
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  1. Darhyl Amizola 43,340 Reputation points Independent Advisor
    2026-04-23T12:51:45.1133333+00:00

    You mentioned that it has been a year since you last logged in to your Microsoft account. It is possible that during that time, the hacker was able to request the 30-day security info change and delete the notification from your account.

    If not, there's a chance you received it but overlooked it during that one‑year period.

    “Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response. As I am merely a fellow user trying to provide insight and information that may be helpful to others.”

    Best Regards,

    Darhyl

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  2. Darhyl Amizola 43,340 Reputation points Independent Advisor
    2026-04-22T14:04:51.9+00:00

    Hey there! Nice to meet you!

    Kindly double-check if the account name was typed correctly.

    If it still doesn't work, the error you are experiencing is an indication that your account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address, which is why you received an error stating that your account appears to be deleted.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account and your purchased licenses. Microsoft Support cannot help either.

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best Regards,

    Darhyl

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