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Added new Windows 11 Computer

Gayle and Tom Helfrich 0 Reputation points
2026-04-23T20:31:55.82+00:00

After adding my new Windows 11 computer, my HP Envy Photo 7155 prints but does not scan using HP Smart.

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

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  1. AI answer

    2026-04-23T20:32:08.67+00:00

    Scanning issues with HP Smart on Windows 11 are typically caused by driver or app problems rather than basic printer connectivity. Since printing works, focus on drivers, HP software, and Windows troubleshooting.

    Follow these steps on the new Windows 11 computer:

    1. Verify Windows sees the scanner
    • Select Start > Settings > Bluetooth & devices > Printers & scanners.
    • Select the HP Envy Photo 7155 and check if any scan-related options or errors appear.
    • If the device appears multiple times, remove all instances of the printer/scanner here (select the device > Remove) so it can be reinstalled cleanly later.
    1. Update or reinstall printer/scanner drivers
    • Select Start > Device Manager.
    • Expand Printers (and also Imaging devices or Print queues if present).
    • Right‑click the HP Envy device and select Update driver.
    • If no update is found or scanning still fails, right‑click and select Uninstall device, then restart the PC so Windows reinstalls the drivers automatically.
    • If Windows does not install a working scanner driver, go to HP’s support site for the Envy Photo 7155 and download the latest full driver/software package for Windows 11 (matching the system type 64‑bit). Install it and restart the PC.
    1. Re‑add the printer in Windows
    • After drivers are updated/installed, select Start > Settings > Bluetooth & devices > Printers & scanners.
    • Select Add a printer or scanner and let Windows detect and add the HP Envy Photo 7155 again.
    • Confirm that the device now shows correctly and test scanning from Windows Fax and Scan or another basic scan tool (if installed) to verify the scanner works outside HP Smart.
    1. Run Windows printer/scanner troubleshooters
    • Use the automated troubleshooter to fix common print/scan issues:
      • Open the Get Help app and run the Printer troubleshooter from there, or use the Run the troubleshooter in Get Help link from the printer support article.
    • If the issue is that the device is not recognized correctly, also follow the steps to:
      • Check connections (USB/Wi‑Fi/Bluetooth) and ensure the printer is on the same network as the PC.
      • Restart the Print Spooler service (press Windows key + R, type services.msc, press Enter, right‑click Print Spooler, select Restart).
    1. If HP Smart still will not scan
    • Since HP Smart is an HP app, if scanning works from Windows tools but not from HP Smart, remove HP Smart and reinstall it from the Microsoft Store.
    • If the HP Smart app continues to malfunction (for example, blank or limited functionality), HP may provide an alternative HP app for this model. In a similar case, using HP’s newer app instead of HP Smart restored full printer and scanner functionality. Check HP’s support page for the Envy Photo 7155 for any updated app recommendations.

    These steps ensure Windows has a compatible driver, the device is correctly installed, and HP software is refreshed. If scanning works from Windows but not from HP Smart after all of this, the remaining issue is likely specific to the HP app and should be escalated through HP support.

    References:

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  2. Domic Vo 22,435 Reputation points Independent Advisor
    2026-04-23T21:28:21.24+00:00

    Hello,

    Your HP Envy Photo 7155 is functioning correctly for print but failing on scan because HP Smart relies on Windows Imaging Acquisition (WIA) and the HP Scan driver package, which is separate from the print driver. On a new Windows 11 system, the Microsoft-provided “inbox” driver often installs automatically, which supports printing but not scanning. That explains why you can print but HP Smart cannot detect the scanner.

    The fix is to remove the basic driver and install the full HP driver suite. Go to HP’s support site and download the “HP Smart + Full Feature Software and Drivers” package for the Envy Photo 7155. During installation, ensure the WIA service is running (services.msc → Windows Image Acquisition (WIA) → Startup type: Automatic). After installation, verify that the scanner is listed under Control Panel > Devices and Printers and that C:\Windows\twain_32\hp contains the HP scan DLLs.

    If HP Smart still fails, clear the HP Smart app cache by uninstalling it, deleting %localappdata%\Packages\AD2F1837.HPPrinterControl_..., and reinstalling from the Microsoft Store. Also confirm that the device is on the same network and accessible via its IP; you can test scanning using Windows Fax and Scan (wfs.exe) to rule out HP Smart-specific issues.

    This sequence ensures the correct scan driver is bound to the device and HP Smart can communicate with it.

    I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

    Domic Vo.

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