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Hello Team,
I tried the same steps to fresh install Windows on my Surface laptop, but keyboard, touchpad, and touch screen Basically any built-in input device, are not working. Need guidance. Quick response will be appreciated.
How to install Win 11 on Surface
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Jasmine Patel
0
Reputation points
Hello,
There is issue to install Win 11 on MS laptop. I am trying to install company image and it is not supported also my antivirus is not loading giving error for CrowdStrike.
Windows for business | Windows 365 Business
4 answers
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HLBui 6,190 Reputation points Independent Advisor2026-01-10T07:32:30.63+00:00 How is everything? Have you been able to solve the problem? If you have, it's really appreciated to "Accept answer" as a way to share your experience with the community. If you need more information, feel free to leave a message. We are happy to help!
Thank you!
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HLBui 6,190 Reputation points Independent Advisor
2026-01-08T22:07:00.7666667+00:00 I think the company image you are trying to install may not yet be fully validated for Windows 11. Many enterprise images are built and tested against specific OS versions, so compatibility checks are essential. I recommend confirming with your IT team whether the image has been updated to support Windows 11. If not, you may need to use the Windows 10 image until the updated package is released.
Regarding CrowdStrike, the error typically occurs when the driver or agent version is not aligned with the Windows 11 kernel. Please ensure you are using the latest CrowdStrike agent version, as older builds may not load correctly on Windows 11. Updating the agent from CrowdStrike’s support portal usually resolves this issue.
Additionally, I suggest verifying that Secure Boot and TPM are enabled in BIOS, as these are prerequisites for Windows 11 installation. If these settings are disabled, the OS installation may fail or behave unexpectedly.
If you continue to face issues, please share the exact error codes or logs, and I’ll be happy to investigate further. In the meantime, updating both the company image and the antivirus agent should address the majority of the problems you’re seeing.
I hope this guidance helps you move forward smoothly. If you find this answer helpful, please hit “Accept Answer” that others in community with similar issues can benefit from the guidance and feel free to let me know if you need any assistance. Thank you!
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AI answer
2026-01-08T19:01:53.68+00:00 To install Windows 11 on your Surface device, you can follow these general steps:
- Prepare Installation Media: You can create a bootable USB drive with the Windows 11 installation media. Make sure to download the Windows 11 ISO from the official Microsoft website.
- Enable USB Boot: Insert the USB drive into your Surface device and reboot. You may need to enable USB boot in the BIOS settings, which could require temporarily disabling Secure Boot.
- Install Windows 11: Boot from the USB drive, and the installation process will begin. Follow the on-screen instructions to complete the installation.
If you are encountering issues with your antivirus (CrowdStrike) not loading, it may be related to a known issue impacting Windows endpoints running the CrowdStrike Falcon agent. You might need to follow specific mitigation steps to resolve this issue, such as starting Windows in Safe Mode and navigating to the CrowdStrike directory to delete problematic files, as detailed in the relevant documentation.
Make sure to check for any updates or patches that may resolve the installation issues you are facing.
References:
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