Hi @Junelly Jimenez Sebastiano ,
Welcome to our forum!
Looks like the issue is related to the MOS-400 test through Cetiport, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Microsoft Certification for more professional help.
Thanks for your understanding and hope your issue would be resolved soon.
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