Hi,
Welcome to Microsoft Q&A community forum!
This forum does not discuss certification-related topics
You have to open a ticket and get support on this site
https://trainingsupport.microsoft.com/en-us/
Anyway if you failed the exam, you need to reschedule the exam and pay the fee
Microsoft Certification exam retake policy for role-based, speciality, and fundamentals exams
If you don’t pass an exam the first time, you must wait 24 hours before retaking it.
A 14-day waiting period is imposed between all subsequent attempts (up to 5).
You may not take a given exam more than five (5) times within a 12-month period from the first attempt. If you failed the exam 5 times, you’ll be eligible to retake it again 12 months from the date of your first attempt.
You cannot retake an exam you’ve passed unless your certification has expired.
You must pay to retake the exam (if applicable.)
Submit a request for an exam retake inside the waiting period
You may request a waiver of the retake waiting period if you experienced internet connectivity issues or equipment failure during the exam and a Pearson VUE case was created. Waivers will not be granted for any other reason.
Waiver requests must include the Pearson VUE case number to confirm that you are eligible.
To submit a waiver request, complete this form. If you did not experience an internet connectivity issue or equipment failure, you do not qualify for a waiver of the waiting period.
If you need assistance rescheduling your exam, please contact Pearson VUE Customer Support - Customer service :: Microsoft :: Pearson VUE.
Hope this helps
Cheers
Luca
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