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My outlook account on my phone will not update stating error,

Michelle Bennett 0 Reputation points
2026-04-27T12:53:31.3233333+00:00

Once i try to sign in it says it cant verify my account, it wont let me change my password

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Virginia M 41,005 Reputation points Independent Advisor
    2026-04-27T13:50:51.7366667+00:00

    Hello, I’m Virginia a fellow Windows & iOS user.

    There seems to be a problem between Microsoft & Apple email today which affects signing in - the email account constantly asks for authentication/password & once given asks for it again.

    Options are to await a fix from MS or use the outlook email app which doesn’t seem to be affected.

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  2. Virginia M 41,005 Reputation points Independent Advisor
    2026-04-27T15:43:45.5933333+00:00

    Confirmation here:

    https://status.cloud.microsoft scroll down the page & click on Show Product.

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  3. AI answer

    2026-04-27T12:53:45.76+00:00

    Changing the password or fixing sign-in must be done through the account’s website, not inside the Outlook mobile app.

    Follow these steps depending on the type of account:

    1. If this is a Microsoft personal account (Outlook.com, Hotmail, Live, MSN):
      1. On a browser (phone or PC), go to the Microsoft account sign-in page and sign in.
      2. If sign-in fails, use the “Forgot password” option and complete the reset process there.
      3. After the password is successfully changed on the web, open the Outlook app on the phone.
      4. Outlook will detect a password/sync error and prompt for the new password. Enter the new password when asked.
      5. If Outlook does not update, remove the account from the Outlook app and add it again.
    2. If this is a work or school Microsoft 365 account:
      1. If self-service password reset is allowed, go to https://passwordreset.microsoftonline.com/ in a browser and reset the password.
      2. If that does not work or self-service is disabled, contact the organization’s IT admin to reset the password or fix the account.
      3. After the password is changed, reopen Outlook on the phone and sign in again with the new password.
    3. If this is a non-Microsoft account (Gmail, Yahoo, iCloud, etc.):
      1. Go to the email provider’s own website (for example, Gmail.com, Yahoo.com, iCloud.com) in a browser.
      2. Sign in there and change the password from the account/profile settings.
      3. Return to Outlook for iOS; it will show a sync or password error and ask for the new password. Enter the new password.
      4. If Outlook still cannot verify the account, delete the account from the app and add it again using the correct password and server settings.

    If Outlook continues to say it cannot verify the account even after confirming the correct password on the provider’s website, verify that the account works in webmail (OWA/Outlook.com or the provider’s webmail). If webmail sign-in also fails, the issue must be resolved with the account provider or IT admin before Outlook mobile can work.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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