Hi. I'm David, and I'm happy to help you.
Let's try some quick checks:
Check between the F1 - F12 keys on the keyboard if there is a key with a camera icon.
If you find a key with a camera icon, press the Fn key + <key with camera icon> and see if this unlocks the camera.
Also, check the camera lens to see if it has a privacy slider. If it has, open it and see if the camera will work.
If that doesn't help, please clarify the following.
What message is displayed in the camera's Device Status in Device Manager?
- Press "Windows + X" and select "Device Manager";
- Click on the "View" menu and select "Show hidden devices";
- Expand "Cameras";
(If this category is not displayed, let me know.)
- If the camera is listed, right-click and select "Properties". Check if there is an error in "Device Status".
If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Also, please share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the screenshot tool.
Feel free to ask any questions you may have.