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Iphone Mail App not connecting

Iona Anderson 0 Reputation points
2026-04-28T14:12:18.46+00:00

I have tried linking my outlook email (which has previously worked) with my iphone mail app but now it says too many attempts.

The account isn't blocked because i can access it on my Mac.

How do I log in again on my iphone? Very frustrated as it said wrong email even though it was correct.
When I try to verify with my phone number it says it's unable to use that verification option.

Outlook | Outlook for mobile | Outlook for iOS | For home
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  1. Jonathan Deives 73,300 Reputation points Independent Advisor
    2026-04-28T15:45:33.0733333+00:00

    Outlook is still going through a service disruption at the moment, so the issue you described may be related to this ongoing situation.

    Below is a brief summary, and you can also track updates using this link: https://status.cloud.microsoft/

    User impact: Users may experience intermittent issues signing in to Outlook.com.

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  2. AI answer

    2026-04-28T14:12:31.0766667+00:00

    On iPhone, this usually happens when the Outlook.com account is set up with old/basic authentication or the sign-in state is stuck, even though the account itself is fine.

    Follow these steps on the iPhone Mail side first:

    1. Remove the Outlook account from Apple Mail
      1. Open Settings > Mail > Accounts.
      2. Tap the Outlook/Hotmail/Live account.
      3. Tap Delete Account.
    2. Clear Safari sign-in data and restart the iPhone
      1. Go to Settings > Safari.
      2. Tap Clear History and Website Data.
      3. Restart the iPhone.
    3. Add the Outlook account back using the Outlook.com option (this forces modern auth)
      1. Go to Settings > Mail > Accounts > Add Account.
      2. Choose Outlook.com (do not choose “Other” or manual IMAP/POP).
      3. Sign in with the Outlook email and password.
      4. Approve any two-step verification prompt that appears.
      5. When asked “Let this app access your info?”, choose Yes.
      6. Leave Mail, Contacts, Calendars, and Reminders enabled as needed, then tap Save.

    If the built‑in Mail app still fails or keeps looping on verification, use the Outlook app instead:

    1. Install and open the Microsoft Outlook app.
    2. Go to Settings > Accounts > Add Account > Email Account.
    3. Enter the Outlook email, tap Add Account, then enter the password and sign in.
    4. Approve any two-step verification request and select Yes when asked to let the app access the account.

    If sign-in to the account itself starts failing everywhere (not just on iPhone), use the Microsoft account sign-in helper to diagnose and fix account-level issues, including lockouts and verification problems.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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