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What to do about error 0X80070490 in MS Store?

Brian Blatz 25 Reputation points
2026-05-01T16:44:29.4633333+00:00

I purchases MS Flight Simulator Standard last night and cannot download it through the Microsoft Store on my Win 11 PC. Every time I try, I get "Something went wrong" with the error code 0X80070490. I've tried the usual steps, rebooting, to see if it would help and so far nothing works.

Any guidance?

Windows for home | Windows 11 | Microsoft Store
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AI answer

2026-05-01T16:44:43+00:00

Try these steps in order to resolve Microsoft Store install errors like 0x80070490 on Windows 11:

  1. Reset the Microsoft Store cache
    1. Press Windows key + R.
    2. Type wsreset.exe and select OK.
    3. A blank Command Prompt window will open; after about 10 seconds it will close and Microsoft Store will open automatically.
    4. Try downloading Microsoft Flight Simulator again.
  2. Make sure Windows and Microsoft Store are fully updated
    1. Go to Start > Settings > Windows Update > Check for updates and install any available updates.
    2. Open Microsoft Store.
    3. Select Library > Get updates and let Store update its apps and itself.
    4. Retry the download.
  3. Check time, region, and account/device authorization
    Incorrect region or authorization can prevent installs.
    • Confirm date, time, and region are correct in Settings.
    • Ensure sign‑in with the same Microsoft account used to purchase Flight Simulator.
    • Make sure the PC is added/authorized for the account: see Manage your devices for Microsoft Store from the referenced article.
  4. If the app still will not install
    The Store may block installation if:
    • The app is not available in the current country/region.
    • Microsoft family settings are hiding or blocking the app.
    • The app is not compatible with the device.
    • The PC was recently updated but not restarted – restart once more and try again.

If the problem persists after these steps, use the general Store app troubleshooting flow for Windows 11 (close/reopen the app, repair/reset apps, and reinstall from Library in Microsoft Store) as described in the referenced guidance.


References:

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  1. Brian Blatz 25 Reputation points
    2026-05-01T16:46:31.9+00:00

    This worked ...

    1. Reset the Microsoft Store cache
      1. Press Windows key + R.
      2. Type wsreset.exe and select OK.
      3. A blank Command Prompt window will open; after about 10 seconds it will close and Microsoft Store will open automatically.
      4. Try downloading Microsoft Flight Simulator again.

    Was this answer helpful?

    6 people found this answer helpful.
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