Share via

You're charging me for something and I don't know what.

Zaccary Allen 0 Reputation points
2026-05-06T04:10:56.55+00:00

I'm getting billed 21.60 each month by you guys and I don't understand why and your phone service is no good. I couldn't get past the robot and now it's not even going through the motions with me, when I try to call up.

Microsoft 365 and Office | Subscription, account, billing | For home | Other

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 82,095 Reputation points Independent Advisor
    2026-05-06T04:47:17.8733333+00:00

    Hi, I'm Bernard. I'm happy to help!

    Since there is an unknown charge on your account, I recommend checking which service or subscription the charge is from, then canceling it or requesting a refund if needed.

    Go to: https://account.microsoft.com/services

    Look for the unknown charges or subscriptions you have.

    Click Manage > select Cancel, then follow the prompts to refund the subscription.

    Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

    Go to this link: https://support.microsoft.com/home/contact

    In the search bar, type in your issue, then hit enter.

    Scroll down to the bottom and select the blue button "Contact Support"

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.