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Whatsapp Desktop stuck in logo screen

Alejandro De la Vega 20 Reputation points
2026-05-06T23:50:51.4866667+00:00

I can't get inside WhatsApp Desktop. It' s stuck on logo screen. I tried the following posible solutions but won't work:

  1. Terminate task and exec again
  2. Repair Whatsapp Desktop
  3. Reestablish Whatsapp Desktop
  4. Uninstall and install again
  5. Uninstall Webview2, and install it again.
  6. Run sfc and Dism

I have windows 11 x64. I don't know what else to do? Any ideas?

Windows for home | Windows 11 | Apps
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Answer accepted by question author

John DeV 164.1K Reputation points Independent Advisor
2026-05-07T21:43:43.16+00:00

On those same instructions and website, please try to download and install 5319275A.WhatsAppDesktop_2.2616.100.0_neutral_~_cv1g1gvanyjgm.msixbundle (280.25 MB)

If the issue still persists, please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

  • Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
  • Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

https://learn.microsoft.com/en-us/answers/questions/4252110/how-to-run-in-place-upgrade-in-windows-11?forum=windows-all&referrer=answers

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  1. John DeV 164.1K Reputation points Independent Advisor
    2026-05-07T01:27:22.6666667+00:00

    If you have a third-party VPN or Antivirus installed, please try to temporarily uninstall it then check if the issue persists.

    If this does not work, please try the method below.

    Make sure to uninstall all WhatsApp program on your computer first.

    Open Microsoft Edge

    Please try to visit https://store.rg-adguard.net/

    In the drop-down list menu on the right side, select Retail

    Search for:

    https://apps.microsoft.com/detail/9nksqgp7f2nh?hl=en-US&gl=US

    Click the check mark

    Download an older version of WhatsApp

    Download: [5319275A.WhatsAppDesktop_2.2616.0.0_neutral_~_cv1g1gvanyjgm.msixbundle] (280.25 MB)

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. John DeV 164.1K Reputation points Independent Advisor
    2026-05-07T00:29:40.98+00:00

    Hi, good day!

    When was the last time it worked properly?

    I recommend uninstalling it again then download and install WhatsApp from the Microsoft Store

    https://apps.microsoft.com/detail/9nksqgp7f2nh?hl=en-US&gl=US

    I look forward to your update and am happy to continue working with you until the issue is resolved. If you find the answer helpful, please click "Accept Answer" and consider upvoting it. Otherwise, please keep me posted by clicking "Add comment" below instead of selecting Yes or No.

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