This issue is not resolved.
This submission is blocking a customer production deployment and requires assistance from Microsoft staff.
Requesting escalation to the Windows Hardware Dev Center certification team.
Urgent: Driver Submission Stuck in Manual Review (Submission ID --PII REMOVED--)
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DY Wang
0
Reputation points
Submission ID: --PII REMOVED--
The driver submission has been in "Manual Review" and is currently blocking an urgent customer production deployment.
Compared to the previous approved submission (ID: --PII REMOVED--), the changes are minimal.
We would appreciate any assistance in expediting the review or advising if additional information is required.
Thank you.
(This is time-sensitive due to a customer deployment deadline. Appreciate any assistance from the team)
(And it seems I could not find any other ways to get help)
Windows for home | Windows 10 | Devices and drivers
3 answers
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DY Wang 0 Reputation points
2026-05-08T03:06:38.4966667+00:00 After goes to "Dashboard issue", there is icon "Ask Copilot". Click Copilot. The next page, it is AI chat bot. But you need to sign in first. And my account can't sign in.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V 7,820 Reputation points Microsoft External Staff Moderator2026-05-11T21:44:25.1966667+00:00 Hi DY Wang,
Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.
Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.
Therefore, please be patient for the team to manually review your submission.
We are sorry for any inconvenience may have caused and thank you for your understanding.