With a Microsoft 365 Family subscription, a custom domain can only be connected to Outlook.com if the domain is managed by GoDaddy, and the feature is for creating a personalized email address on Outlook.com. It is not configured per‑user inside the Microsoft 365 admin center like a business tenant; instead, the supported scenario is:
- Use a GoDaddy‑managed domain.
- Connect that domain to Outlook.com for a personalized email address (for example, ******@customdomain.com) as part of the Family/Personal subscription.
At this time, only GoDaddy‑managed domains are supported for this consumer feature. Other registrars are not supported for connecting a custom domain to a Microsoft 365 Family or Personal subscription.
So, to configure this for one family member:
- Ensure the domain is registered and managed at GoDaddy.
- Use the personalized email feature for Microsoft 365 Family/Personal to connect that GoDaddy domain to Outlook.com and assign the desired address (for example, to that family member’s Outlook.com mailbox).
- Other family members can continue using their existing addresses; only the one user needs to claim an address on that domain.
If the domain is not with GoDaddy, it cannot be connected to a Microsoft 365 Family plan; a Microsoft 365 business subscription with full domain/DNS management would be required instead.
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