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my device does connect to a bluetooth speaker but the sound doesnt work. the output sound doesnt go through the device but it does work with the laptop speakers

Stefano Zenone 0 Reputation points
2026-05-08T16:12:34.4133333+00:00

my device does connect to a bluetooth speaker but the sound doesnt work. the output sound doesnt go through the device but it does work with the laptop speakers

Windows for home | Other | Devices and drivers
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  1. Gunasekar N 70,385 Reputation points Independent Advisor
    2026-05-08T16:51:40.16+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    May I please know the default output device selected in the system sound settings?
    Go to Start > Settings > System > Sounds > Choose your output device.

    If your Bluetooth speaker isn't in the list, then the device might not be connected properly.

    Open the Bluetooth & Device section, remove your Bluetooth speakers from the connected devices list, and pair them again.

    If you are still having issues,

    1

    Run the Bluetooth troubleshooter.

    Go to Start > Settings > System > Troubleshoot > Other troubleshooters.

    Locate Bluetooth and select Run.

    Once completed, restart your computer and pair your Bluetooth device again.

    2

    • Disconnect/remove your Bluetooth Speakers from the list of connected Bluetooth devices.
    • Then go to Device Manager and expand the Bluetooth section.
    • Right-click your generic Bluetooth driver, such as Realtek (R) or Intel Bluetooth driver, select Uninstall device > Select 'Attempt to remove the driver software for this device' check box, and click Uninstall.
    • Once uninstalled, restart your computer and pair your Bluetooth speakers.
    • Set it as the default audio output device and test your speakers.

    Let me know if you still need more help.

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  2. AI answer

    2026-05-08T16:13:07.88+00:00

    Follow these steps on Windows to route audio to the Bluetooth speaker and restore sound:

    1. Verify the Bluetooth speaker is the output device
      1. Click the Sound icon in the taskbar.
      2. In the output device list, select the Bluetooth speaker (not the laptop speakers).
      3. Or go to Start > Settings > System > Sound.
      4. Under Output / Choose your output device, select the Bluetooth speaker.
    2. Reconnect the Bluetooth device
      1. Go to Start > Settings > Bluetooth & devices (Windows 11) or Devices > Bluetooth & other devices (Windows 10).
      2. If the speaker is listed but not working, select it and choose Remove device.
      3. Click Add device and pair the Bluetooth speaker again.
    3. Power-cycle Bluetooth
      1. In Settings > Bluetooth & devices (or Bluetooth & other devices), turn Bluetooth off.
      2. Wait about 10 seconds.
      3. Turn Bluetooth on again and reconnect the speaker.
    4. Adjust audio format (if connected but silent or low quality)
      • Windows 11:
        1. Start > Settings > Bluetooth & devices > Devices.
        2. Select the Bluetooth speaker, then Advanced sound properties.
        3. Under Output settings, set Format to 2 channels, 16 bit, 48000 Hz (DVD Quality).
      • Windows 10:
        1. Right-click the Sound icon in the taskbar and select Sounds.
        2. Go to the Playback tab, select the Bluetooth speaker, and click Properties.
        3. On the Advanced tab, under Default Format, choose 2 channel, 16 bit, 48000 Hz (DVD Quality), then Apply > OK.
    5. Update Bluetooth drivers
      1. Select Start > Device Manager.
      2. Expand Bluetooth.
      3. Right-click the Bluetooth adapter (may include the word “radio”) and select Update driver > Search automatically for updated driver software.
      4. Complete the wizard, then select Start > Power > Restart if prompted.
    6. Ensure the speaker supports A2DP
      • Check the speaker’s documentation or manufacturer site to confirm it supports the A2DP profile, which is required for stereo audio streaming.
    7. Check Windows Update and restart
      1. Go to Start > Settings > Windows Update (or Update & Security > Windows Update on Windows 10).
      2. Select Check for updates and install any available updates.
      3. Restart the PC via Start > Power > Restart.

    If the laptop speakers work but the Bluetooth speaker still has no sound after these steps, test the speaker with another device (like a phone) to rule out a hardware issue with the speaker itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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