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Some keys are not working on my laptop keyboard

‎ Nauful 20 Reputation points
2023-06-24T12:24:12.5833333+00:00

I use a HP EliteBook 8460p which runs Windows 10 Pro and it was working fine for almost a year. But now all the letters in the 'qwerty' line except 't' and 'y' are not working. There is no response when I click on the key. I tried updating the drivers (Standard PS/2 Keyboard) and also tried uninstalling and reinstalling it but that didn't work. I also tried troubleshooting but it says the keyboard is working fine.

Windows for business | Windows Client for IT Pros | User experience | Other
Accepted answer
  1. S.Sengupta 24,636 Reputation points MVP
    2023-06-25T01:12:43.2233333+00:00

    Run Keyboard Troubleshooter:

    Settings app > Troubleshoot tab > click on the Additional troubleshooters tab > Locate the Keyboard troubleshooter > Run

    Make sure Filter key is off.

    Settings > Accessibility > Keyboard > Filter Keys > Off

    Try an external keyboard to test the issue. If all the keys are working on external keyboard then it may be a hardware problem of laptop keyboard. In that case visit the authorized service point.

    1 person found this answer helpful.

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  1. ‎ Nauful 20 Reputation points
    2023-06-25T14:56:51.56+00:00

    Nevermind, it's fixed all of a sudden.

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