windows home windows 11 files on one drive

Hello,

A few details are needed. May I know if you get any error message?

A screenshot of the error message would also be great.

I’m eager to hear back and work together to find a solution.

Use OneDrive on the new Windows 11 laptop to sync the cloud files down instead of trying to “download everything” manually.

Follow these steps:

1. Set up OneDrive on the new laptop
   1. Select Start, search for OneDrive, and open it.
   2. When OneDrive Setup starts, sign in with the same Microsoft account that was used on the old PC / where the files are stored in the cloud.
   3. Complete the setup wizard.
2. Choose what to sync / back up
   1. After sign-in, OneDrive creates a OneDrive folder in File Explorer.
   2. To automatically sync Desktop, Documents, and Pictures from the cloud, open OneDrive settings (select the OneDrive cloud icon in the taskbar notification area → Settings).
   3. Go to Sync and backup → Manage backup and turn on the toggles for the folders that should be available on the new laptop, then select Save changes.
3. Make files available offline (download to the device)
   1. In File Explorer, open the OneDrive folder.
   2. Right‑click any file or folder that should be fully downloaded and select Always keep on this device.
   3. OneDrive will download those items from the cloud to the new laptop. A solid green check icon indicates they are stored locally.
4. Verify files are present
   1. Still in File Explorer, browse the OneDrive folder and confirm the expected files and folders are visible.
   2. If something is missing, sign in to OneDrive online with the same account and confirm the files exist there. The files and folders shown online are what will sync to the new device.

If OneDrive is not already set up on the old PC or some files were never placed in the OneDrive folder there, move them into the OneDrive folder on the old PC first so they upload to the cloud, then repeat the sync steps on the new laptop.

References:

• Move your files to a new Windows PC
• Move files to a new Windows PC using OneDrive
• Quick tips: Sync files to the cloud with the OneDrive desktop app
• Windows 10 support on Intel Clover Trail chipsets ended on January 10, 2023