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Email notifications that "We received your request for a single-use code to use with your Microsoft account"

Audrey Teoh 0 Reputation points
2026-05-13T02:21:05.8133333+00:00

Hello,

I've received 2 emails this past week stating "We received your request for a single-use code to use with your Microsoft account."

However, I did not make any requests. Is this is a security issue? Please advise on next steps.

Thank you!

Audrey

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Gunasekar N 68,415 Reputation points Independent Advisor
    2026-05-13T03:01:32.05+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    You will receive the Single-use code if someone tried to access your account.

    Please visit your Microsoft Account Recent Activity page to check for any suspicious activity:

    https://account.live.com/Activity

    If you notice anything unusual,

    Click "This wasn't me" to report the activity to Microsoft or you will be guided to secure your account.

    Regardless, we strongly recommend taking the following steps to protect your account:

    • Reset your Microsoft account password.
    • Enable two-factor authentication (2FA) for added security.

    Sign in to the security settings page of your Microsoft account here-

    https://account.live.com/proofs/manage/additional

    Scroll down until you find the 'Sign out everywhere' option.

    This will sign out your account from all the trusted devices, possibly within 24 hours.

    Let me know if you still need more help.

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  2. Fox Em 0 Reputation points
    2026-05-19T14:32:18.96+00:00

    I received this mail today for a first time. Meaning some bots or someone accidantely tried to login under my account.
    When i went to your page to see my activity, its empty, nothing. is there a way to see where this request came from? from which IP or at least continent?

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  3. AI answer

    2026-05-13T02:21:22.1966667+00:00

    Those emails mean someone (or something) is trying to sign in using the Microsoft account and requesting verification codes, even if that person is not Audrey.

    If the email address domain is @accountprotection.microsoft.com, the message itself is legitimate and sent by Microsoft. However, because the codes were not requested, treat this as potential unwanted sign-in attempts.

    Next steps:

    1. Do not use or reply to any codes not requested. Without the code, an attacker cannot complete sign-in.
    2. Check recent sign-in activity:
      • Go to the Security basics page.
      • Select Review activity and look at the Recent activity and Unusual activity sections.
      • For any activity that is not recognized:
        • If it appears under Unusual activity, expand it and select This wasn't me.
        • If it appears under Recent activity, expand it and select Secure your account.
    3. Change the password immediately from the Security basics page if there is any suspicion that someone else may have accessed the account.
    4. Consider going passwordless to reduce these kinds of attempts:
      • Use methods such as Windows Hello, Microsoft Authenticator, SMS or email codes, or a physical security key instead of a traditional password. These are more secure and help prevent unauthorized access.

    If verification codes continue to arrive without being requested, continue to ignore them and periodically review recent activity and security info to ensure the account remains secure.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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