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46,252 questions
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you will need to reach out to the exam provider. which is usually Pearson Vue.
Pearson Vue Support: [Customer service :: Microsoft :: Pearson VUE](https://eur04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhome.pearsonvue.com%2Fmicrosoft%2Fcontact&data=05%7C01%7CJayar.Gomez%40Majorel.com%7C9ed5b475426d4b987f7008db4a85ed84%7C0df119c823ea40d98dda62d4a4db8dfb%7C0%7C0%7C638185711296122145%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=%2FB%2FtSNgo8vhTNvmT7Y8g6DbyjJzxDKRYV%2FF6x9TDIjY%3D&reserved=0"Original URL: https://home.pearsonvue.com/microsoft/contact. Click or tap if you trust this link.")
They will open a case and research your claim which may take some time.