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ultraviewer scam

Shirley Wilson 0 Reputation points
2026-05-14T20:43:03.46+00:00

Is this a scam and what steps do I need to take. Do I remove this?

Windows for home | Windows 11 | Security and privacy
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  1. EmilyS726 235K Reputation points Independent Advisor
    2026-05-14T21:17:17.11+00:00

    Hello

    Yes, Microsoft doesn't use this program to troubleshoot.

    Did you get a pop up on your screen asking you to call IT support? And did they have you install this?

    I need to know how far in you are with these scammers? Did you just install it, but not letting them remote into the computer, or did you already let them into your computer? Depends on how far in, your next steps can be very different.

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  2. AI answer

    2026-05-14T20:43:29.82+00:00

    Any remote-support tool can be abused in tech support scams, including tools like UltraViewer. The behavior around it matters more than the tool name.

    If somebody claiming to be Microsoft, law enforcement, or a “certified support” company asked to install UltraViewer or used it to connect, that matches the pattern of a tech support scam described in Microsoft guidance:

    • Unsolicited call, email, or pop-up claiming the PC is infected or data is on the dark web
    • Pressure to install remote-access software and pay for “fixes”
    • Claims to be from Microsoft or an official partner

    In that case, treat it as a scam and take these steps:

    1. Remove any software they had installed
      • Uninstall UltraViewer and any other programs they asked to install using Apps/Programs & Features.
      • If it does not appear there, use the built-in program remover approach: go to C:\Program Files and C:\Program Files (x86), find the program’s folder, and run its uninstall file (for example, Uninst.exe or Uninstall). Do not just delete the folder.
    2. If they had remote access
      • Consider resetting Windows using the built-in recovery options if there is concern they may have changed system settings or installed hidden software.
    3. Scan for malware
      • Run a full scan with Windows Security (Microsoft Defender) to remove any malware or unwanted software.
    4. Update and secure accounts
      • Install all available Windows updates.
      • Change passwords for important accounts (email, Microsoft account, banking, etc.).
    5. Protect finances
      • If any payment or card details were provided, contact the card provider to dispute charges and request a new card.
    6. Learn and report

    If there was no unsolicited contact and UltraViewer was installed intentionally for a trusted person to help, the key is to only allow remote access to people who are personally trusted and to remove the tool when no longer needed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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