Microsoft ICM option not visible in Azure SRE Agent Incident Management configuration

Hello Sunitha Alla (INFOSYS LIMITED),

Welcome to the Microsoft Q&A and thank you for posting your questions here.

I understand that Microsoft ICM option not visible in Azure SRE Agent Incident Management configuration.

Microsoft ICM/IcM is not currently a publicly supported incident platform in Azure SRE Agent. The supported incident platforms are Azure Monitor, PagerDuty, and ServiceNow, which matches the options currently visible in your dropdown. There is no documented tenant onboarding step, subscription setting, permission change, or feature flag that enables Microsoft ICM/IcM as a fourth incident-platform option.

To proceed, you will need to configure Azure Monitor as the incident platform in Azure SRE Agent, create an incident response plan, and then, if ICM must receive incident data, route Azure Monitor alerts externally using an Azure Monitor Action Group with Secure Webhook, Logic App, Azure Function, Event Hub, or the supported endpoint pattern required by your ICM environment. This gives you the supported Azure SRE Agent path while still allowing downstream incident routing outside the SRE Agent native dropdown.

If your organization has private Microsoft-internal guidance that ICM should be available, raise that as a product/private-preview enablement issue with the Azure SRE Agent product team or via the official Azure Portal. Otherwise, the current UI is expected and not a misconfiguration.

I hope this is helpful! Do not hesitate to let me know if you have any other questions or clarifications.

Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful.

Hello Sunitha Alla (INFOSYS LIMITED),

Thank you for reaching out to the Microsoft Q&A forum.  

When investigated it looks like you’re expecting to see a “Microsoft ICM” choice in the Incident Platform dropdown, but that option isn’t currently offered by Azure SRE Agent. As of today the only built-in incident platforms supported by SRE Agent are:

• Azure Monitor

• PagerDuty

• ServiceNow

If you aren’t seeing “Microsoft ICM,” it’s simply not a supported integration in the public SRE Agent product—so there aren’t any onboarding steps, feature-flags or tenant-level prerequisites to flip on. The dropdown will only ever show the platforms that we ship support for.

That said, here are a couple of things to double-check:

Are you signed in as an SRE Agent Administrator? Only users with the Admin role on the agent can add or change the incident platform. Have you already configured one of the supported platforms? You can only have one connection at a time. If you currently have Azure Monitor, ServiceNow or PagerDuty connected, you must disconnect that first before the dropdown will let you pick a different supported option. Since “Microsoft ICM” isn’t in the list of supported handlers, you won’t be able to enable it today. If you need to route SRE Agent investigations into your internal ICM system, a common workaround is to use Azure Monitor’s ITSM or secure-webhook connector to push alerts into your toolchain.

Follow-up questions in case we need more info:

Can you confirm your SRE Agent role (do you have the Agent Administrator role?) Do you already have a platform connection configured? (Only one is allowed at a time.) What version of the SRE Agent are you running and in which Azure region? Could you share a screenshot of the Incident Platform dropdown? Hope that clarifies things!

Reference docs:

Configure connection to Incident Management (Azure Monitor, ServiceNow, PagerDuty) https://learn.microsoft.com/azure/sre-agent/incident-management?tabs=azmon-alerts#platform-integration

• SRE Agent user access roles https://learn.microsoft.com/azure/sre-agent/user-access-roles#role-hierarchy
• Connect Azure Monitor to ITSM tools via secure webhook https://learn.microsoft.com/azure/azure-monitor/alerts/itsm-connector-secure-webhook-connections-azure-configuration