Hi, I'm John! I will help you with this.
You can upgrade to Windows 11 for free if your PC meets the system requirements.
First, check if your PC is compatible. Go to:
- Settings > Update & Security > Windows Update. Do you see an option for Windows 11 there?
- If not, download and run the PC Health Check app from Microsoft to see what requirement is blocking the upgrade. Common reasons are TPM 2.0, Secure Boot, or an unsupported processor.
Also, what is your PC model or processor?
You can press Windows key + R, type msinfo32 then share: System Model & Processor. That will help check if your device officially supports Windows 11.
Click "Add comment" to let me know.