I can't enable cloud backup of the authenticator app

Same issue. Pixel 7 pro. At no point am I prompted for an account.

I have the same exact problem.

Logged case with MS today for this, it has been since 10 May that unable to sign in to backup. The MS support is hopefully going to fix the backend issue

same here

https://learn.microsoft.com/en-us/answers/questions/5856712/when-i-try-to-back-up-my-authenticator-data-it-fai

Has anyone in this thread been able to resolve this issue, or have we all just ignored and moved on from it? For people who are unable to restore their backup, I'm assuming you've moved on by re-importing to another app or? Just wanted to see where people are at, since I am in a quite of predicament myself with a bunch OTPs with 3rd party websites without any alternative methods to authenticate or recovery keys. Contacted MS Chat this morning, and obviously they weren't much of a help at all. For me my backup stopped back in November last year, and I just found out yesterday. Trying to fix it, actually made it worse as I've lost all my OTPs and unable to recovery because of this issue.

Estou com o mesmo problema, preciso transferir para outro celular... e aí como resolver este caso, não tem como configurar na manualmente....

I have same issues on Microsoft Authenticator since yesterday. Last I turn off an enable cloud backup without problem was 11 may 2026. First time this happen for me. Microsoft support needs fix this with a new update.

Having the same issue, backup was working back in March on a Pixel Android phone, now no longer working and getting this errror message something went wrong, I have submitted the information via send feedback.

Guys are we all on pixel phones?

Yes, the same issue, on a pixel.

No, same issue but I'm on Xiaomi.

From comment looks like all of us are on Pixel, but I just tested on Samsung A6 and it's the same.

On Samsung S23 same issue, cannot enable cloud backup, nor restore on different phone. It worked until around May 11.

Have the same issue here. January backup file was ok. Can not make a new one. Deleted the old one in an attempt to troubleshoot, end results - no backup and no ability to make a new one. Now I need to consider how to get "off" the authenticator and move to a more reliable alternative. (Samsung S23 Ultra, OneUi 6.1, Android 14)

Yeah I have the same issue, Even across other accounts and different phones. Tried talking to other MS support and noone can't help. even tried to get it working with older versions of the app and Nothing! This is super frustrating.

Hi Mark. I know exactly how you're feeling. That just happened to me to. I lost access to 20+ enterprise software accts. Without my Microsoft MFA accts. my job is onthe line now. Yes, I'm in panic mode. What' the whole point of cloud backbackup if you can't rely on it. Locked out of 20 enterprise acccts. Now what???

I need to migrate from my old Pixel 6a to the new phone. So in preparation I wanted to make sure that the cloud backup was working and up-to-date. I was shocked to see that the last backup was more than 2 years old (yes, 2024!) even though I had added a ton of new accounts meanwhile. Since there's no "backup now" button I switched off cloud backup in order to switch it on again. But back luck - doesn't work, got the same error message like you all and the old backup got deleted automatically. Now I'm stuck.

Microsoft, we need a solution!

Same problem! I really need to switch phones today and this small piece turned it into a nightmare! Microsoft, fix the damn issue ASAP!!! What can I do? I have more than 30 different accounts in there and going one by one is really a no go!

I'm on Pixel but have tried other phones and other versions of Android. All exhibit the same problem.

I've decided to painfully move all my OTPs off to Google Auth which has cloud sync and also has the option to export OTPs via QR codes, unlike MS Auth which does not have options to transfer OTPs. Through this process I learned that many 3rd party websites offer alternative ways of logging onto account w/o OTP when 2FA is enabled. Which begs me to question what is the purpose of OTPs when it can easily be bypassed by other less secure login methods. Additionally, it makes me wonder the requirement and the purpose of OTPs and Auth Apps for MS services if they're not even providing high priority support for their own Auth App, which is clearly having issues at the moment.

I though Microsoft replaced real people with AI for development, what happened with AI fixing this issue on Sunday, or they have free day also?

I’ve already contacted the support team, but neither of them was able to fix the issue.

"I’ve already contacted the support team, but neither of them was able to fix the issue." - No reason for MS to give up and lean back. So they should put more capable pleople in charge and find a solution asap! Being able to log in is a critical feature after all!

I have the same issue: when I log in to the Authenticator, go to settings, and select cloud backup, it won't let me back up, regardless of which Microsoft account I choose. Following advice from various forums, I deleted the only backup I had, and now I'm unable to create a new one.

Can someone please get a grip of this and fix it

I couldn't backup so I disabled cloud backup, Now I can't re-enable it. No prompt for ms account just 'Something went wrong'. Honor 90 Lite. This is very scary, I have loads of MFA keys on this device.

I've been having the same problem for over a week. I switched devices, and I can't back up my data on the old device, so I can't download the backup to the new one. An app is supposed to be reliable and secure, but when it's malfunctioning and unresponsive, it's more of a complication than a solution. Luckily, I have access to my old device and have to manually enter the codes one by one into Google Authenticator, but if I had lost my old phone, I'd be in serious trouble. Microsoft isn't offering any solutions.

Today there is an update in the app but the issue is still not fixed. Great job Microslop.

Problem resolved thank you MS