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Can't access office with product key

Karen K 0 Reputation points
2026-05-17T03:41:04.9566667+00:00

I have checked and my product key is valid. I downloaded the office suite. I got to the agreement page but can't get past it.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Stefan Blom 341K Reputation points MVP Volunteer Moderator
    2026-05-17T16:23:46.4466667+00:00

    Are you saying that you are not given an option to accept the license agreement? If the window cannot be scrolled, you may have to temporarily change the screen resolution so that you can see the whole window / dialog box and find a button for OK or Accept or something similar.

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  2. Gunasekar N 68,125 Reputation points Independent Advisor
    2026-05-17T04:29:27.0066667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Could you let me know which Office product your key is for? For example, is it Office Home 2024, Office Standard 2024, or Office Home & Business 2024? Or is it a Microsoft 365 subscription (1-year Personal or Family)?

    Also, have you already redeemed the key here?

    https://setup.office.com/redeem/enter-key

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