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my acc is on lockdown

Dori Novakova 0 Reputation points
2026-05-19T06:17:31.94+00:00

Hello, I have my alt account under lockdown after yesterday i tried too often with verify mails and I don’t know what i can do. I do have 2-step verification on but my phone number no longer exist so i can use only my mail which is linked into: ******@gmail.com

I’m looking forward that you can help me with. The problem happened when i changed my hardware in pc to upgrade it and I dont know my password to microsoft so i need to all reset it. Please help me if you can, I would like to contact support with call if it is possible.

Regards, Dorota Novakova

Windows for home | Windows 10 | Recovery and backup

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  1. Gunasekar N 67,830 Reputation points Independent Advisor
    2026-05-19T07:19:01.8333333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Please note that if you have two-step verification turned on, you must verify your account using two different methods. In your case, it appears that you only have your alternate @gmail.com recovery address available, and you no longer have access to either your password or your phone number.

    In a situation like this, recovering your account will be very difficult, and I’m afraid you may lose access to it permanently. See,

    User's image

    So, keep trying to recall your password, and check if you have it saved anywhere, such as your browser's saved passwords (e.g., Google Chrome, Edge, etc...), or any notes app/document where you may have stored it.

    If you are unable to retrieve your password, you may permanently lose your account as you no longer have the phone number as well.


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