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Universal Print A3 Printing Issue on Windows 11 25H2

Omer 0 Reputation points
2026-05-21T22:11:51.8266667+00:00

Dear Microsoft Support Team,

We would like to report a Universal Print issue affecting multiple users across the environment.

Previously, A3 printing through Universal Print was working normally. However, since approximately last month, users are no longer able to print in A3 size. Even when A3 is selected in the print settings, the output is printed on A4 paper instead.

The issue appears to be widespread and is affecting almost all users utilizing Universal Print queues. No changes have been made to the Universal Print connector, printer queues, or related print settings.

During troubleshooting, we identified that one device is still able to print correctly in A3 format. The working device is running Windows 11 Pro 23H2, while the affected systems are running Windows 11 Pro 25H2.

Based on initial observations, the issue may be related to compatibility or behavior changes introduced in Windows 11 Pro 25H2 when using Universal Print with A3 paper sizes.

We kindly request Microsoft support assistance to investigate and help resolve this issue as soon as possible

Best regards,

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

2 answers

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  1. Quinnie Quoc 11,055 Reputation points Independent Advisor
    2026-05-22T09:15:49.76+00:00

    Hello Omer,

    The behavior you describe is consistent with a regression introduced in Windows 11 Pro 25H2 affecting Universal Print’s handling of non‑default paper sizes. When the client spooler in 25H2 enumerates printer capabilities, the A3 size is not being passed correctly to the Universal Print connector, so the job is downgraded to A4. This explains why the same queue works correctly on 23H2 but fails on 25H2. At this point, reinstalling the connector or re‑creating the queue will not resolve the issue, because the problem lies in the client‑side print stack.

    The recommended action is to ensure all affected devices have the latest cumulative update for 25H2, as Microsoft has already acknowledged Universal Print paper size issues in recent release notes. If the latest update does not restore A3 support, the workaround is to print via a local driver queue mapped to the same printer, bypassing Universal Print until Microsoft publishes a hotfix. You should also open a support case with Microsoft and attach the connector logs from C:\ProgramData\Microsoft\UniversalPrint\Logs, as these will confirm the paper size negotiation failure.

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  2. AI answer

    2026-05-21T22:12:14.2833333+00:00

    The described behavior is consistent with a Windows/Universal Print compatibility issue introduced in newer Windows 11 builds. Universal Print relies on the Windows print stack and the printer’s Mopria/IPP capabilities, and older or non-fully compatible Windows builds can fail to expose or honor certain print options such as specific media sizes.

    From the provided information:

    • Universal Print has known compatibility issues on Windows 10 and some Windows 11 builds where print options or values configured in the Universal Print portal are not correctly reflected in the Windows print dialog or in the final output.
    • Microsoft explicitly recommends using the latest Windows 11 release (currently 24H2 in the documentation) for the best compatibility with Mopria-certified and Universal Print ready printers, because older or intermediate builds may not show or apply all print options correctly.

    Given that:

    • A3 printing works correctly on Windows 11 Pro 23H2.
    • A3 printing fails on Windows 11 Pro 25H2 for the same Universal Print queues.

    This strongly indicates a regression or compatibility change in the Windows 11 25H2 print stack affecting Universal Print media size handling.

    Recommended actions:

    1. Validate behavior on a fully updated, supported Windows 11 build
      • Confirm whether affected 25H2 devices have all latest cumulative updates installed.
      • If possible, test the same Universal Print queue from a device running the recommended Windows 11 24H2 (or later, once documented) to see if A3 is honored correctly.
    2. Confirm printer and queue capabilities
      • Verify in the Universal Print portal that the printer and its Universal Print queue still advertise A3 as a supported media size.
      • Ensure the physical printer supports A3 and that no recent firmware or configuration changes removed A3 trays or media definitions.
    3. Check for Windows print option mismatches
      • On an affected 25H2 device, compare the print dialog options with those shown on the working 23H2 device for the same queue.
      • If A3 is visible but output is forced to A4, this aligns with the documented class of issues where “Windows does not show expected print option” or does not apply the selected option correctly.
    4. Use Microsoft’s general printer troubleshooting
      • Run the Windows printer troubleshooter on an affected 25H2 device to rule out generic print configuration issues.
      • Follow the general troubleshooting steps for printer problems in Windows 11 to ensure the print spooler and printer configuration are healthy.
    5. Engage Microsoft Support
      • Because this appears to be a regression specific to Windows 11 Pro 25H2 with Universal Print and A3 media, and no specific fix is documented yet, this scenario should be escalated through Microsoft Support.
      • Provide the comparison between 23H2 (working) and 25H2 (failing), including sample jobs, printer model, Universal Print queue configuration, and any logs from the Universal Print connector.

    Until a fix or updated guidance is available, the most reliable workaround is to print A3 jobs from devices on a known-good Windows 11 build (such as 23H2 or the recommended 24H2 once validated in the environment), or to use a non–Universal Print path for critical A3 jobs.

    References:

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