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Windows 365 Cloud Apps - Old Apps remain in Windows App

Nick Rustemeier 80 Reputation points
2026-05-22T11:57:34.4766667+00:00

Hello,

we got following issue: We have reprovisioned our Cloud PCs for publishing Cloud Apps. After reprovisioning one of the "old" Apps remain in Windows App. When the user tries to start this app he gets an error message. The "new" App works without issues. In fact these are the same apps but I guess one of these references to the old ID so it won't start. How can I get the old App out of the users Windows App?

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Windows for business | Windows 365 Enterprise
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  1. Scott Nguyen 1,470 Reputation points Independent Advisor
    2026-05-22T12:37:16.06+00:00

    Hello Nick Rustemeier,

    This issue happens because the Windows App caches old feed discoveries from Azure Virtual Desktop or Windows 365, leaving orphaned application IDs in the local database even after you reprovisioned the backend.

    To clear this icon, open Windows Settings, navigating to Apps, selecting Installed apps, finding Windows App, and clicking Advanced options to perform a Reset.

    If you prefer an automated or deeper cleanup, you can close the app and delete the %localappdata%\Packages\Microsoft.WindowsApp_8wekyb3d8bbwe\LocalState directory, which forces the client to pull a clean, current workspace configuration from the cloud upon the next launch. Keep in mind that resetting or deleting this folder will require the user to sign back into the Windows App, but it completely resolves the duplicate icon conflict caused by the stale feed references.

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  2. AI answer

    2026-05-22T11:57:57.8233333+00:00

    Old Cloud Apps entries in the Windows App after reprovisioning are typically caused by stale Cloud App policy assignments or provisioning artifacts. Use Cloud App policy reprovisioning to clear them.

    Follow these steps:

    1. In the Windows 365 provisioning node, locate the Cloud PCs that show the duplicate/old Cloud App.
    2. Make sure their status is Provisioned.
    3. Bulk reprovision the Cloud PCs’ Cloud App policy:
      • Use the bulk reprovision option for the affected Cloud PCs or the provisioning policy they belong to.
    4. If the old app tile still appears after reprovisioning, delete and recreate the Cloud App policy assignment that published this app:
      • Remove the existing Cloud App policy assignment from the affected users/Cloud PCs.
      • Create a new Cloud App policy with the correct app definition and reassign it.

    Reprovisioning and recreating the Cloud App policy forces Windows 365 to rebuild the published apps list, which removes references to the old app ID from the Windows App.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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