Parent Account Details Completely Gone

Because the original “parent” Microsoft account is what granted consent, only that same adult account can remove or change the consent. If that account is lost and cannot be recovered, the only supported path is to recover that adult account; there is no way to transfer or bypass consent from a different account.

Use these steps:

1. Try to remove consent (if you still somehow sign in as the parent)
   • Go to the Manage permissions page: https://account.live.com/unmanagekid.aspx
   • If the old parent account still exists and you can sign in, you can remove consent for the child account there.
   • If you don’t see the expected child account, consent was either granted by another adult or with another Microsoft account.
2. Recover the original parent account (if you cannot sign in)
   • If the adult account that granted consent cannot be accessed, the appropriate guardian must attempt to recover that adult account using Microsoft’s account recovery process.
   • Start with the Sign‑in Helper or account recovery form as described here: Help with the Microsoft account recovery form.
   • Follow the guidance to:
     • Use a working email for recovery.
     • Provide as much information as possible about services used with that account (Xbox, Outlook.com, etc.).
3. If recovery fails
   • If the adult account that originally granted consent cannot be recovered, Microsoft’s guidance is that consent for that child account cannot be managed from a different adult account.
   • In that case, the only option is typically to create a new Microsoft account with the correct birthdate and use that going forward.

References:

• Managing parental consent
• Help with the Microsoft account recovery form