Been forced out of my account, recovery code can only be sent to a deleted account I can't recover.

Question

Been forced out of my account, recovery code can only be sent to a deleted account I can't recover.

Peter 0

I got back from work, this new passkey being asked every time I log in is infuriating as I try the steps and can't change it anywhere.

Anyway the result of the log out is my old account I would frequently switch back and forth with, that I'd forgotten the password for because it goes months without me needing to use it, is now locked.

The email it wants to send the recovery code to doesn't exist anymore and I can't recreate is because it's a hotmail.co.uk address.

I really need it back because If anything happened to my only usable account the recovery codes would be sent the one I can't get into now. Why would you randomly log me out without warning? Why am I now needing to deal with forced passkeys without any warning?

This is so much added stress and I can't not have this old account, if somehow I couldn't get into my main one I'd lose everything! Everything needs an email and password now! Please, please, please help!

Rosalind Kellett 0 Reputation points

2026-05-26T00:38:27.03+00:00

I agree. MICROSOFT Inc. is letting us users down with automatic, simplistic answers that do not relate to the real, current world we live in. Very frustrating. SHAME on them. Hire some real people to answer a phone line and let's get these problems sorted out sensibly.

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Rosalind Kellett 0 Reputation points

2026-05-26T00:38:27.03+00:00

I agree. MICROSOFT Inc. is letting us users down with automatic, simplistic answers that do not relate to the real, current world we live in. Very frustrating. SHAME on them. Hire some real people to answer a phone line and let's get these problems sorted out sensibly.

Answer 1

Xavier-D 8,680 Microsoft External Staff Moderator

Hello Peter

I can see that you have been forced out of your account and the recovery code can only be sent to a deleted account which you can't recover

Have you try using Microsoft recovery form? If not, then you should try it to see if you are able to recover your account. Refer to this site for the recovery form:

https://account.live.com/acsr

If recovery form doesn't work, I suggest contacting Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

I hope you can get the support you need, have a nice day.

Peter 0 Reputation points

2026-05-24T01:53:27.5933333+00:00

Why does one of the worlds biggest companies not have just a real person I can chat to. Every option leads back to this crap form that isn't helpful because this account was made nearly 20 years ago, I don't send emails with it, I don't use Skype and I haven't used it on an xbox in years. How does your form not account for that? All I have to go by is a security question I made all that time ago. I could easily tell a real person what that email is currently logged into, what the most recent ebay and amazon purchases were brought with it. Not good enough your form says, only giving it my full DOB and 2 previous passwords. I even know if I could be allowed one more attempt to sign in normally I'd be fine because my chrome password manager says what it was. No sympathy from AI. Now I've got to delete a Facebook account I've had since Facebook became a thing.
Xavier-D 8,680 Reputation points Microsoft External Staff Moderator

2026-05-26T00:30:36.8233333+00:00

Hello Peter

I’m really sorry you’re still stuck in this situation. I can understand how frustrating and stressful it is, especially when the account is important to you.

From the forum side, contributors and moderators can only provide general guidance they cannot access backend systems or make changes to account recovery methods directly. That’s why issues like this cannot be resolved here in Q&A.

Since you mentioned you were looping back here, could you share what happened when you tried contacting support? For example, did the support page redirect you back to the forum, did you get blocked from signing in, or did you reach an option that didn’t match your issue?
Peter 0 Reputation points

2026-05-26T09:54:29.0766667+00:00

I tried the contact us phone numbers I was advised to use and the robot ended up just sending me a text that lead to the same rubbish form that doesn't believe I'm the account holder. I really got my hopes up that the phone numbers were for a real person :(

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Been forced out of my account, recovery code can only be sent to a deleted account I can't recover.

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