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Verification Failed: Unable to verify academic institution ID for Zhengzhou University

yuxin han 0 Reputation points
2026-05-25T16:25:06.7233333+00:00

Hello Microsoft Support Team,

I am currently experiencing an issue while trying to verify my academic status for Microsoft student benefits (Azure for Students). The system continuously returns an error message stating "无法确认大专院校 ID" (Unable to verify academic institution ID).

Here is my basic information:

Institution Name: Zhengzhou University (China)

Enrollment Date: September 2023

Expected Graduation Date: June 2027

Note: For privacy and security reasons, I have not included my personal name, Student ID, or Edu email address in this public post. I have my valid student ID card and official academic enrollment certificate ready. Could a Microsoft support agent please contact me via private message or email so I can provide my complete documentation for manual verification?

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  1. AI answer

    2026-05-25T16:25:18.7366667+00:00

    Manual academic verification for Microsoft student benefits cannot be completed via public posts or direct outreach from this channel. When an institution or domain cannot be verified automatically, the documented path is:

    1. Sign in and go to the Microsoft Learn for Educators/Students portal flow being used for academic verification.
    2. If the school domain or institution cannot be verified, the profile will show an “Action Required” or similar blocked/unverified status.
    3. In that state, sign in to the MSLE/MS Learn portal and use the built‑in Help/Support option to open a support ticket. For example, educators are instructed to:
      • Log in to the MSLE portal.
      • Select Help and create a support ticket.
    4. In the support ticket, upload the documents requested by the support team. Typical documents that may be requested include:
      • Domain registration records or purchase receipts for the school’s email domain.
      • Screenshots of the school’s domain management portal.
      • Official accreditation proof (accreditation certificates, letters from education authorities, or government URLs with verification codes).

    For a student scenario where the institution ID or domain cannot be verified, follow the same pattern: use the in‑product Help/Support entry point after sign‑in to submit a ticket and then provide your Zhengzhou University proof (student ID, enrollment certificate, and any official school domain information) directly to Microsoft Support. All identity and document checks are handled only inside that official support workflow, not via community replies or email requests from public posts.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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