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Fingerprint not working

Dan Santos 20 Reputation points
2026-05-26T03:26:54.75+00:00

I've been using the Fingerprint option to sign in to my laptop for over 2 years already. But for some reason, I can't use it anymore and you are saying its just looks familiar. I already updated my laptop but not helping at all.

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author

Tin Luna 25,165 Reputation points Independent Advisor
2026-05-26T04:04:11.7066667+00:00

Greetings!

This is Tin, sorry to hear that you're experiencing issues with the Fingerprint on your Windows. Let me help you.

  1. Please try to uninstall the Biometric drivers

Please press Windows key + X and choose Device Manager, please expand the Biometric devices, right click on your Finger Print Sensor and choose Uninstall, please restart your computer it should reinstall the driver automatically. Please check if the issue persists.

  1. If the issue persists, please press Windows key+R and type services.msc and hit enter

Please look for Windows Biometric Service and Stop it.

Please press Windows key + R and paste this C:\Windows\System32\WinBioDatabase then hit enter, please delete all files from there. Then restart the Windows Biometric Service.

Please try to set up the Fingerprint again. Please check if the issue persists. Let me know how it goes.

Thanks,

Tin

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  1. AI answer

    2026-05-26T03:27:05.1733333+00:00

    Try these steps in order on the Windows 11 laptop:

    1. Clean the fingerprint sensor
    • Gently wipe the fingerprint reader with a lint‑free cloth so it is clean and dry.
    • Do not use glass cleaner or other cleaning chemicals on the sensor.
    1. Check how the finger is used
    • Use the same finger that was originally registered.
    • Make sure the finger is clean and dry.
    • Place the finger flat in the middle of the sensor or Fingerprint Power Button, cover a larger area of the finger, apply light pressure, and try not to move while it is being read.
    • If the finger has a scar or other damage now, use a different finger when re‑registering.
    1. Sign in with PIN or password, then re‑register fingerprints
    • Sign in using PIN or password instead of fingerprint.
    • Go to Start > Settings > Accounts > Sign‑in options.
    • Under Fingerprint recognition (Windows Hello):
      • First try Add another (or Add a finger) and follow the steps, slightly changing finger position so different angles are captured.
      • If that does not help, select Remove, then set it up again with Set up.
    • Register more than one fingerprint so there is a backup.
    1. Check for driver and system issues
    • In Settings > Windows Update, confirm all updates (including drivers and firmware) are installed.
    • If fingerprint still does not work and it was working before, a recent app, driver, or update may be causing the problem. Consider a restore or reset of the PC if other options fail, as described in the Surface/Windows reset guidance.

    If none of these steps restore fingerprint sign‑in, continue using PIN/password and consider contacting device support, as the fingerprint hardware may be failing.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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