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onedrive camera "backup turn off" cant turn it on ?

Sylvain 0 Reputation points
2026-05-26T09:29:17.1266667+00:00

on my mobile onedrive, the camera "backup turn off" and i can not turn it on, how come ?

Microsoft 365 and Office | OneDrive | For home | Android
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  1. Gunasekar N 70,050 Reputation points Independent Advisor
    2026-05-26T10:09:09.8233333+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    Make sure you have enabled Gallery folder permissions for OneDrive in your System Settings.

    Open Settings on your Android device and go to Installed Apps.

    Locate OneDrive and tap Permissions.

    Make sure Photos or Gallery is set to Full Access.

    If you are still having trouble enabling the Camera Backup function, try uninstalling and reinstalling OneDrive.

    During the initial setup, make sure you grant all the necessary permissions, especially the Photos or Gallery folder permissions for OneDrive.

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  2. AI answer

    2026-05-26T09:29:29.0733333+00:00

    On Android, Camera backup (Camera upload) in OneDrive can only be used on one account at a time and must be enabled from the correct place in the app settings.

    To turn it back on for the desired account on Android:

    1. Open the OneDrive app.
    2. Tap the account image at the top of the app.
    3. Make sure the correct OneDrive account is selected (Camera Backup can only be used on one account at a time).
    4. If you see "Camera backup is off", tap Turn on.
    5. Tap confirm when prompted.

    If camera upload is still shown as paused or off, also check:

    1. That OneDrive has permission to access photos/media:
      • On Android go to Settings > Permission Manager > Files and Media.
      • Select OneDrive and ensure it is not set to Deny.
    2. That there is available Microsoft storage space (if storage is exceeded, new camera roll items cannot upload). Check storage on the Me tab in OneDrive.

    If the upload was previously working and then stopped, and you see a "Camera upload is paused" message, re‑enabling permissions and Camera upload as above typically resumes backup.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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