Hello, andrei nitu.
If you made a purchase on https://www.minecraft.net/en-us/download, then you should contact Minecraft support by filling out the form on the page https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811
Nitu Andrei_Minecraft login problem_26.05.2026
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 51%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
andrei nitu
0
Reputation points
Hello,
On 05/24/2026, I purchased a Minecraft subscription from the Microsoft Store (I am attaching the document resulting from the transaction), using the payment option available on the official page https://www.minecraft.net/en-us/download.
The amount was settled on 05/26/2026, but I am unable to log in to the game using the only credentials I have for my Microsoft account, namely ******@gmail.com (the same ones I use to log in here, on the support page). Surprisingly, the transaction does not appear in my Microsoft account, in the order history section.
Therefore, I respectfully ask you to support me in successfully logging in!
Thank you in advance!
Windows for home | Windows 11 | Gaming
1 answer
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S 105.4K Reputation points Independent Advisor2026-05-26T22:01:17.9566667+00:00